Office Services Specialist (On Call)

<p>&nbsp;</p> <p><strong><u>Job Title:</u></strong>&nbsp;<strong>Office Services Specialist - On Call (Temporary)</strong></p> <p>&nbsp;</p> <p><strong><u>Reports To:</u></strong> The <strong>Office Services Specialist - On Call (Temporary)</strong><strong>,</strong> will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.&nbsp;</p> <p>Location: <strong>In-Person Job in</strong><span data-ccp-props="{}"><strong> Annapolis Junction, Maryland</strong>&nbsp;(This role is primarily based at the main client site; however, you may be required to travel to different locations depending on business needs. All additional assignments will be within a 25-mile radius of the main client site.)</span></p> <p>The <strong>Field Support Specialist&nbsp;</strong>will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements.</p> <p>The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping &amp; receiving, print &amp; binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites.</p> <p>Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.&nbsp;</p> <p><strong><u>Duties and Responsibilities:</u></strong><u>&nbsp;</u></p> <p><strong>Mail Services</strong></p> <ul> <li>Provides exceptional world class service to all clients (in all forms of communication).</li> <li>Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.</li> <l