WFI Client Service Consultant

Make a difference as a WFI Client Service Consultant.

 

Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

 

YOUR ROLE

We have an opportunity for multiple Client Service Consultants to join our community minded WFI team on a permanent fulltime basis. You’ll work with new and existing clients and assist them with their insurance needs. 

You’ll have a customer first approach and can build on our goal of being ‘great people to know’.

If you’re looking for the next corporate step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.

You’ll be operating in a team environment and will need a high level of communication, empathy and resilience. In return, you’ll be part of an engaging team that make a difference to the local communities.  

 

You’ll work full time from our WFI office located in Melbourne and will be required to work Monday to Friday. Hybrid work arrangements will be considered after the 6-month probation period subject to business requirements. 

 
ABOUT YOU

 

• Tech-savvy and confident using multiple systems and platforms simultaneously
• Ability to make decisions and work within business guidelines and processes
• Well-developed rapport building, active listening, and communication skills 
• Demonstrated ability to work autonomously, use initiative, and good attention to detail
• Underwriting and product knowledge (desirable but not necessary) 
• Understanding of the general insurance industry (desirable but not necessary)

 

Applications close on 7 February 2024

ABOUT US  

 

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.    
 

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.       
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.    
 

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.   

 

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you.   
   
All this shows up in what we offer: 

 

• Carers and parents' hub and support   
• Grow your career through dynamic secondments    
• Access up to 50% off personal insurance, including home and motor insurance   
• Community volunteer days and team volunteer activities   
• Join great employee network communities   
• Grow your financial future with 13% superannuation as standard   
• Flexibility to shift from your everyday role in times of crisis to support others  

 

We’re ready for you. Apply today.    
  
Learn more about who IAG is here