Senior Manager, Crisis Management (Hybrid)

Job Family

Risk Management - General

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

Lead organizational crisis management efforts by developing strategies to anticipate, prepare for, and respond to emergencies, safeguarding the organization’s interests and maintaining operational continuity in the face of unpredictable challenges. Coordinate cross-functional teams and stakeholders during crises, providing real-time leadership and strategic guidance for effective response and recovery.

Job Description

*Candidate is expected to work hybrid in our Cedar Rapids, Baltimore or Denver office.

Responsibilities

• Develop and maintain comprehensive crisis management plans, conduct vulnerability risk assessments, oversee threat monitoring programs, and integrate plans with overall business continuity efforts.
• Design and deliver training programs, simulations, and drills to ensure staff readiness and role clarity during emergencies.
• Create and execute stakeholder communication during crises, coordinating with internal communications and public relations teams.
• Lead and coordinate a cross-functional crisis management team, providing guidance and support to executive leadership throughout crisis.
• Conduct post-crisis reviews, prepare detailed reports on incident handling and response effectiveness, and identify areas for improvement.
• Ensure compl