Chapter Leader, Business Analysis - Health and Welfare

Job Description:

The Role

Fidelity Health delivers innovative solutions for plan sponsors to provide their plan participants with the best health benefits experience to meet their evolving needs.

As the Customer Solutions Chapter Leader, you blend deep commitment to improving our customer experience with a passion for hiring, coaching, and developing associates. In addition to leading a team of Business Analysts, you will also have responsibilities work directly on initiatives supporting Health & Welfare (H&W) product area priorities, influencing roadmaps, and execution of planning sessions.

You are deeply committed to improving the value delivered to our customers. In an agile structure you will collaborate with other leaders to establish the standards for your chapter, influence the strategic decisions and build solutions in your expertise. You will directly manage a team of business analysts who work within squads building H&W associate tools and other automation capabilities with the goal of delivering world class service to plan participants. You are dedicated to helping each associate grow and develop in their knowledge area and their analysis skills. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.

The Expertise and Skills You Bring

• Agile leadership experience preferred
• People management background - including sourcing, recruiting, hiring, and performance management
• Experience in a product delivery or product management role such as business analyst, project manager, product manager or product owner is a plus
• Excels at building relationships and networks; influences peers, partners, and senior leaders to achieve outcomes
• You possess excellent interpersonal and communication skills with which you build and maintain strong cross-functional partnerships and relationships at all levels of the organization
• Strategic problem solver, proven execution, data based and analytical approach to solving problems
• You effectively develop and proactively share your knowledge and perspectives and build the same expectation within your chapter
• You are intellectually curious and model a culture of continuous learning, mentoring and coaching
• Consistent track record leading through influence and serving as trusted business advisor to leaders in a matrixed organization
• Bachelor’s or Master’s Degree preferred
• 10+ years of experience

Note: Fidelity is not providing immigration sponsorship for this position

The Team

The Fidelity Health Customer Solutions Chapter Area supports product development across all Fidelity Health domains by providing highly skilled business analysts who enable high quality product enhancements. The business analyst works on a cross-functional Agile scrum team (squad), partnering with technology and business partners to develop and implement product and service features in Fidelity Health applications from inception to delivery.

Certifications:

Category:

Product Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.