ServiceNow Integration Technical Lead

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Job Description:

As a ServiceNow Integration Technical Lead, you will play a pivotal role in shaping and governing the integration landscape within the ServiceNow platform. Your primary responsibility will be to provide technical governance and guidance to scrum teams, ensuring seamless and efficient integration solutions for various applications. You will collaborate closely with Strategic Committee leaders, led by the Lead Technical Architect, to develop governance documents, procedures, and best practices specifically tailored to ServiceNow integrations. Additionally, you will assist functional leads in gathering initial requirements for new integration efforts, scope projects, and provide tactical solutions for new demands.

This role requires you to lead by example, offering mentorship and training to lead developers and developers on integration techniques, while also ensuring adherence to defined methodologies and procedures. To excel in this role, you should have a strong command of integration technologies and frameworks, including REST, SOAP, LDAP, JDBC, and authentication methods such as Basic, OAuth, SAML, and Multi-Factor Authentication. Proficiency in ServiceNow-specific tools like Scripted REST APIs, import sets, transform maps, and the robust transform engine is essential.

You will also work with integration architectures such as point-to-point and event-based architectures, leveraging tools like ServiceNow ecc_queue and mid servers for troubleshooting and execution. Familiarity with data frameworks like JSON/XML, middleware platforms such as Mulesoft or Kafka, and encryption and certificate management will be critical to your success. Additionally, you will utilize ServiceNow’s workflow and flow designer to streamline integration processes and ensure optimal performance.

Responsibilities:

• Provide governance to scrum teams focusing on integration guidance.
• Develop governance documents and procedures around ServiceNow integrations.
• Solution integrations for applications within scrum teams.
• Teach and train lead developers and developers on integration techniques.
• Assist in scoping new integration projects by gathering initial requirements.
• Lead developers, work with clients, and govern teams based on defined methodologies.
• Recommend new best practices and assist in forming new governance models for ServiceNow integrations.

Here's what you need:

• 4+ years experience with ServiceNow-specific tools (Scripted REST APIs, import sets, transform maps, transform engine).
• Strong command of integration technologies and frameworks (REST, SOAP, LDAP, JDBC).
• Proficiency in authentication methods (Basic, OAuth, SAML, Multi-Factor Authentication).
• Experience with integration architectures (point-to-point, event-based) and tools (ServiceNow ecc_queue, mid servers).
• Familiarity with data frameworks (JSON/XML) and middleware platforms (Mulesoft, Kafka).

Bonus points if you have:

• CSA or CAD certifications

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the