VP, Portfolio Leader

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

In this role, the Leader will oversee Account Partners, Client Partners, Delivery Leaders, and Engagement Managers all of who serve as trusted advisors to clients, ensuring execution excellence, a deep understanding of client businesses, and the crafting of roadmaps towards success. The primary objective of the Leader will be to ensure the team is generating significant business value for our Comms & Media clients from their Salesforce investment. They will do this by being responsible for the following:

• Talent Management: Has a passion for building great teams - shown ability to develop others who have significantly chipped in to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.

• Innovate for Growth: Support and execute Strategy defined by Tech, Comms & Media Services leadership. Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of innovative technology trends.

• Focus on Customer Success: Builds and maintains relationships with customers (internal & external); Ensures the shapes solutions their team proposes have significant positive impact on the clients business and aligns with Comms & Media growth strategy.

• Builds Trust and Credibility: Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision with their team - role models a growth mindset and shares mistakes widely for others to benefit and adopts a learning mentality.

• Lead & Adapt to Change: Thrives in a changing, dynamic environment. Relishes leading even when times are tough and models the attributes of a GREAT leader.

• Courageous Communicator: Must be able to take an unpopular stand if vital for the betterment of our business. Must encourage a clear and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energized by tough challenges.

As a vital member of the Tech, Comms & Media Professional Services team, the Leader will be responsible for fostering relationships with license sales and extended functional teams, including product, success managers, creative teams, legal, and delivery. The role involves understanding, evaluating, and strategically advising both internal teams and clients on programs to achieve their vision and objectives.

The impact of the Leader will be extensive. They will drive and contribute to thoughtful, strategic initiatives tailored to the company's most ambitious clients, facilitating qualification processes, overseeing deal cycles, conducting account reviews, and assessing value delivered. Additionally, they will be accountable for key performance metrics such as bookings, revenue, margin, Customer Satisfaction (CSAT), and overall value delivered.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.