Marketing On-Site Seasonal Ticketing Associate

AILEY – Marketing – On-Site Seasonal Ticketing Associate
AILEY is seeking a personable and experienced On-Site Seasonal Ticketing Associate to join the Marketing team for the New York City Center season, running from December 3 to January 4.
This is a critical, high-visibility position responsible for assisting with Group Sales and the daily ticketing operations on-site during Alvin Ailey American Dance Theater's busiest season. The ideal candidate thrives in a fast-paced environment, excels at customer service, and maintains a calm, professional demeanor under pressure.
Responsibilities:
• Serve as an on-site ticketing liaison at New York City Center throughout the season
• Issue invoices and reminder coordination for Group Sales.
• Coordinate and manage staff ticketing inventory and needs in close collaboration with the On-Site Ticketing Manager and various internal departments
• Execute ticket holds and releases by working directly with the Box Office to accurately manage seat locations and inventory
• Provide on-site support at most performances in the Box Office lobby, proactively resolving any ticketing-related issues or inquiries from patrons, donors, and VIPs
• Process and track special requests from internal staff and external high-value contacts
• Perform other related duties as assigned to ensure a smooth and successful season

Minimum Qualifications:
• Proven Experience: 1–3 years of experience working in a box office or other professional ticketing-related position.
• Ticketing Systems Expertise: Required experience with ticketing databases; Tessitura proficiency is strongly preferred. Preferential consideration given to applicants with Salesforce experience.
• Exceptional Interpersonal Skills: Highly personable, professional, and adept at interacting with and fulfilling the service requests of donors, VIPs, and high-value patrons.
• Organizational Excellence: Highly organized, meticulous, detail-oriented, and consistently accurate in all tasks.
• Communication: Superb written and verbal communication and demonstrated excellence in customer service.
• Judgment & Adaptability: Excellent judgment and the proven ability to work independently, resolve issues on the spot, and manage multiple projects simultaneously in a fast-paced, high-pressure environment.
• Technical Proficiency: High comfort level with the Microsoft Office Suite, particularly advanced skills in Excel.
• Passion for the Arts: Familiarity with the performing arts; a love of dance is a plus.
Term: Seasonal, approximately November 10 through January 4.
Schedule: Must have the availability and willingness to work six days per week, including nights, weekends, and all holidays during the season.
Additional Information: This position is full-time and is based in NYC. This position is on-site and is not eligible for remote work. Hours to be mutually agreed upon.
Compensation: $1,100 per week

To apply submit one file (accepted formats include .doc, .docx, .txt, or .pdf) that contains the following items:
• Cover letter detailing your interest in this position
• Resume
• Contact information for two references
• No phone calls please