Financial Advisory Services Specialist (Investment-Trust Focus)

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose
Financial Advisory Services Specialist with an investment/trust/estate planning focus is responsible for providing exemplary member service and helping members obtain life insurance policies, annuities, investment accounts, and identify their estate planning needs as appropriate based on the members’ financial goals and objectives, through branch, telephone and/or digital delivery channels. Specialists also work to engage member-facing employees on general financial advisory topics to support the referral process.

Performance Expectations and Essential Responsibilities*
•    Develop or increase proficiency in meeting members’ needs in the areas of life insurance, investments, trust services, estate planning and retirement planning.  This includes explaining products and services, writing policies, opening new accounts and setting Estate Planning Essentials appointments or making an outside attorney referral.
•    Develops a good understanding of all FAS solutions to coordinate and engage with other specialists as needed obtain assistance with complex scenarios and ensure member needs are being met holistically.
•    Effectively works referrals to ensure members are connected with a qualified FAS employee.
•    Frequently communicates with management about activities and results within assigned area. 
•    Develops a strong understanding of each platform’s products, services, policies, requirements and open new accounts / place new business effectively in light of those requirements.
•    Must develop a strong understanding and be able to navigate effectively in SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future.
•    Utilize SECU technology, marketing campaigns, lead platforms, referrals and/or member branch visits to achieve daily activity levels that align with insurance productivity benchmarks as communicated by management.  
•    Comply with all Credit Union policies and regulatory requirements.
•    Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
•    Follow all security and control procedures.
•    Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
•    Actively work with mentor and management team to strengthen proficiency in member service delivery.
•    Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP).
•    Willing to assist in other areas of the operation as needed.
•    Professionally interact with other departments to facilitate member requests. 
•    Must maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management.
•    Regular attendance and punctuality are mandatory.
•    Soft skills and call quality must be maintained at an acceptable level.
•    Specialists in the FAS Contact Center must develop a strong understanding of CXOne platform and be available in member-facing phone skill sets as determined by management.
•    Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to provide quality referrals. 
•    Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
•    Complete all required quarterly training courses, continuing education & other training assigned by management.

•    Have completed, or complete promptly upon hiring, all of the following courses of the SECU Module Program with passing score on the corresponding examinations: 
o    Member Eligibility
o    Money Market Share Accounts (MMSA)
o    NCUA Coverage
o    SECU Online Services
o    SECU Policies Overview
o    Share Accounts
o    Tax-Advantaged Accounts
o    We Are SECU!
o    Account Research in OnBase
o    Account Titling & Designations
o    Estate Basics
o    Financial Advisory Services (FAS) Overview
o    Life Stage
o    MARGO Platform
o    MARGO Teller
o    Member Identification
o    Relationship Manager
o    SECU’s Member Facing Websites
o    Share Term Certificates
o    U.S. Savings Bonds
          
Minimum Requirements
•    Must have four-year degree in financial planning, finance, wealth management, math or a related field. Existing licenses, designations, experience, or coursework in investments, trust and estate planning, wealth management or a related area (in addition to a high school diploma or GED) may be consid