Director Transportation

SUMMARY:

The Director of Transportation is responsible for overseeing the daily operations of the Transportation Department. Duties include directly supervising hourly Team Members, scheduling, inventory, purchasing, record-keeping, and dispatching vehicles.  Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards.
• Oversee daily operations of the Transportation Department.
• Lead, train, and directly supervise the transportation team, including VIP Drivers.
• Act as a player-coach, providing hands-on support and guidance to ensure five-star service standards are always met.
• Manage daily operations and key administrative functions, including financial oversight of payroll, purchasing, and billing. Ensure all departmental procedures are efficient and aligned with financial goals.
• Consistently look to improve the Transportation Department by coaching Team Members and recognizing good behavior.
• Ensure procedures are created, maintained and followed.
• Take an active role in managing and reporting on all departmental budgets, including tracking grant expenditures and timelines. Be responsible for ensuring compliance and seeking out new funding opportunities.
• Ensure that all company vehicles are maintained to a Five Star Experience and service standards.
• Respond to Guest inquiries regarding transportation.
• Be a hands-on leader who can step in to assist with all departmental duties, including dispatching, to ensure seamless operations during peak times or staffing shortages.
• Develop and implement short- and long-term plans to optimize fleet efficiency, enhance guest satisfaction, and improve operational workflows. This includes researching and proposing new technology or fleet upgrades
• Ensure that passengers are transported safely to their destinations.
• Use knowledge of the local area, GPS, and/or mapping applications to ensure the shortest and safest route to destination.
• Communicate effectively and clearly with Valet Dispatch; seek guidance from dispatch for any situations that are out of the ordinary and prior to acting when possible.
• Maintain the highest standards for vehicle safety and cleanliness. Lead by example by performing regular vehicle inspections and demonstrating proper vehicle maintenance procedures for the entire fleet.
• Ensure that the inside and outside of the vehicle is clean and ready for use prior to starting and at the conclusion of each trip.
• Support audit preparation and respond to grantor inquiries.
• Ensure all Tribal owned Vehicles are being maintained.
• Complete a pre & post-trip inspection per U.S. Department of Transportation regulations.
• Be knowledgeable regarding directions, Spotlight29 Casino/Tortoise Rock Casino property information, offer information and assistance to Guests.
• Be knowledgeable of all gaming and non-gaming offerings, events, and promotions at Spotlight29 Casino/Tortoise Rock Casino.

SUPERVISORY RESPONSIBILITIES:

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to interviewing and training employees; planning, assigning, and d