Spring Veteran Experienced Talent (VET) program: CLO WFM Intraday Senior Business Execution Administrator

About this role:

The Veteran Experienced Talent (VET) Program is a 6-week direct hire program designed to connect Veterans with meaningful career opportunities. Candidates are hired as full-time employees and will receive support and coaching aimed at ensuring a smooth transition into Wells Fargo. The program includes three half-day Program Orientations led by the Military Talent Team and Learning & Development Facilitators, five weeks of two-hour networking and professional development sessions, and an assigned program Alumni mentor to ease transition, build networks, and foster camaraderie within the cohort.

If you are a problem-solver who enjoys working in a fast-paced environment, working hard to achieve a goal, learning new things, and improving yourself, the VET Program is a great fit for you. Successful candidates are team-players who work well in a collaborative environment and have strong situational analysis skills. All ranks are encouraged to apply however this program is NOT DOW SkillBridge eligible since it’s a Wells Fargo paid position.

We believe each of our employees offer something extraordinary and we consider military experience a tremendous asset to our work environment. That’s why we’re committed to hiring military veterans, veterans with disabilities, military families, and active military Reserve and National Guard personnel.

#VETProgram

Program Expectations:

• Service in any branch of the United States military

• Must be off active duty no later than the anticipated start date
  Exceptions: terminal leave and/or traditional Guard or Reserve status. These are eligible

Wells Fargo is seeking a Senior Business Execution Administrator to be part of our Intraday Team in Consumer Lending Operations (CLO).

The Senior Business Execution Administrator will be responsible for reviewing and reporting on Call Center Workforce Data focused on frontline Consumer Lending Operations (CLO) teams.

• Provide leadership and direction to WFM Administrators and providing guidance, direction, and feedback as needed

• Responsible for reviewing and/or completing the accuracy of daily LOB update reports

• Review Abandonment and Occupancy weekly report

• Research and resolve daily Help Desk JIRA tickets regarding Workforce Management issues or updates

• Assign JIRA Tickets daily

• Monitor daily updates to Genesys skill base changes and update as needed

• Report out on weekly Focus Group stats

• Submit and/or resolve Kanban daily

• Monitor daily Microsoft Teams Intraday Chats

• Attend or facilitate Monthly Leadership Touch Base meetings

• Update Standard Operation Procedure (SOPs) and Job Aids as needed

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support the operations of a specific business line

• Administer programs, projects, or processes specific to the business

• Perform business operations that are administrative in nature

• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation

• Provide subject matter knowledge and interpretation of procedures to key business partners

• Coordinate and monitor implementation and maintenance of processes, procedures, and policies

• Interact with immediate Strategy and Execution colleagues on operational initiatives

• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Service in any branch of the United States military

• Proven experience with Alvaria Workforce Management tool

• Experience with Alvaria blended Inbound/Outbound call metrics

• Knowledge and understanding of call center operations

• Ability to provide guidance through mentoring, training, and development

• Ability to navigate and manage change in a dynamic, global environment

• Strong problem-solving skills with attention to detail

• Strong analytical skills, including data management

• Excellent written and verbal communication skill