Customer Service Representative

Description

Exciting Opportunity: Join Our Team as a Customer Service Representative!

$18 to $21 an hour based on experience

This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.

• During your training you will be required to train in the office for 3 - 6 months as stated above.
• Willing to work a minimum of 1 Saturday* per month (rotate with your Team)
• Only seeking local applicants from the great Austin, TX Area

Are you ready to embark on an exciting career with ABC Home & Commercial Services? We're not just a company; we're a close-knit community dedicated to service and excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now!

How You'll Make an Impact:

ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest or Mechanical).

Requirements

What You'll Bring: 

• Minimum of 1 year of experience in customer service, scheduling, or call center services required.
• Bonus points if experience is in any of the following services: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
• An individual that is cooperative, accommodating and patient.
• Ability to be consistent with repetitive work.
• Supportive and always willing to help.
• Ability to organize tasks and workload consistently throughout the day.
• Excellent interpersonal and communication skills.
• Must be able to adhere to company policies and procedures.
• High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
• Excellent written communication skills, including spelling and punctuation.
• Bilingual is a plus.
• Collaborative team player.
• Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
• Ability to sit for long periods of time.
• Willing to work a minimum of 1 Saturday per month (rotate with your Team)*.
• During your training you will be required to train in the office for 3 - 6 months.

What We Offer:

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
• Additional compensation for promoting and referring our services (Lead Now Program).
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.

What You'll Do:

• Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
• Provide timely and accurate information to incoming customer requests.
• Schedule service appointments.
• Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
• Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
• Maintain customer records by immediately updating account information.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a professional attitude at all times with custom