Sales Engineer

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: The RingCentral GSP CX Sales Engineer is a technical pre-sales specialist, responsible for working alongside our Global Service Provider Partners

A Customer Experience SE is expected to have in-depth knowledge on our entire RingCentral ContactCentre & AI Portfolio; RingCentral Contact Centre and RingCX Portfolio including our OEM partners, RingSense AI, as well as having a very strong understanding of the RingCentral UC portfolio.

Responsibilities

The primary objectives include working with end customers and partners to understand and translate their business requirements into solutions that can deliver business benefits. This also includes partner enablement and training, carrying our remote and onsite product demonstrations, and solution validation via Proof of Concepts (POC) for sales opportunities. 

Additional responsibilities include but are not limited to: monitoring and supporting SE collaborative teams, managing customer feature requests and documents for product team, lab testing, continued education on the platform and underlying technologies, and support channel related trade shows and events.

Coordinate and lead discovery sessions to understand the Customer’s business requirements and objectives.

To succeed in this role you must have experience in: 

•  Engaging in business led conversations, with customers and partners, to articulate the benefits that the RingCentral CX Portfolio of services will provide e.g. Revenue Generation Opportunities visa Cross Sell / Upsell, Operational Efficiency, Cost Savings via  Automation

• Develop and cultivate relationships with partners, customers, sales and support teams, having the ability to flex your style within different audiences

• Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed

• Help create repeatable Sales Support collateral and content, from Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns 

• Provide industry, technical, and product insight to partners and customers in order to deliver maximum value of the RingCentral proposition

• Perform innovative and business led presentations for partners and customers, and prospects through technical demonstrations, product overviews and sales presentations. These should outline the expected CX and UX at all times

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent RingCentral at conferences, industry, partner and sales events when requested by department manager

• Actively participate as a subject matter expert for certain products and technologies, providing consultative support to other Solutions Consultants in their area of specialization.

• Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s in their assigned territory.

• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.

• Responsible for continued education on the platform and underlying technologies

• Moderate travel may be required

Desired Qualifications: 

• Experience of working in either a direct or a channel environment with pre-sales experience is a must

• Typically, 4+ years’ experience in Contact Centre technologies, products and solutions with vendors such