Job Description

Company Summary

Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love, pushing boundaries to think beyond today because we believe that elevating human connections is Worth Reaching For. Our Wine & Spirits Division strives to lead the high-end market with a world-class portfolio of premium and fine wines and craft spirits that reflect authenticity, passion, and uncompromising standards—from soil to glass. Our success is powered by a high-performing, entrepreneurial team that moves with agility, works collaboratively, and is driven to win while growing their careers in a dynamic, rewarding environment.

Position Summary

We are seeking an experienced and dynamic Club & Digital Sales Associate Manager to oversee and grow our exclusive wine and spirits club and our sales within the digital space. Digital Sales encompasses all E-Commerce initiatives for both members and the general mailing list. This individual will be assisting club managers with the management of club memberships, driving sales, enhancing communication with club members, working on digital sales engagement projects to garner sales, and ensuring that members receive personalized, white-glove service experience. This role will play a key part in increasing membership, managing special releases, and allocating select products to key consumers. The ideal candidate will have a deep passion for wine or spirits, and a keen focus on enhancing the overall club experience and sales within ecommerce. They will have a strong sales focused approach.

Key Responsibilities:

• Club Membership Management:
  • Work on wine and spirits club memberships, ensuring seamless sign-up, retention, and renewal process.
  • Implement strategies to increase club membership, focusing on attracting new members while maintaining strong relationships with existing ones.
  • Manage flawless execution of club shipments, including creating club allocation releases, prebilling communication to processing, credit card decline follow-up, through fulfillment and successful delivery.
• Sales & Revenue Growth:
  • Drive sales efforts through targeted promotions, special offers, and seasonal campaigns aimed at both current and potential club members.
  • Drive Sales efforts through ecommerce initiatives.
  • Monitor KPIs related to Average Order Value (AOV), membership retention, and overall sales performance. And provide solutions and opportunities for any gap solving needs up through leadership.
  • Work closely with the marketing and sales teams to identify opportunities for upselling, cross-selling, and exclusive product offerings.
  • Work closely with winemaking and the Brand teams for any new offerings or club exclusive DTC wines.
  • Work closely with Ops, Hospitality and Inventory teams to ensure sku sell out and continue excitement around customization options.
  • Work with Hospitality team for continued engagement and training of all onsite, customer facing team members to encourage club acquisitions, retention and tenure.
  • Support DTC Sales Team on offsite events and occasions – planning, execution and follow up after events. May require some travel.

·Club Communication & Engagement:

• Execute clear and compelling communication strategies to keep members engaged, informed, and excited about the club, including newsletters, emails, and social media.
• Provide ongoing updates about special releases, new offerings, limited-edition products, and club member-only events.
• Serve as a back-up point of contact for club members, addressing any inquiries, concerns, or special requests in a timely and professional manner. First point of contact is Loyalty Concierge; and therefore, this role will work in tandem with said Concierge.

·Special Releases & Allocations:

• Coordinate the release and allocation of special or limited-edition products to high- value members, ensuring fair distribution and a seamless experience for those receiving exclusive offerings.
• Work closely with the product and procurement teams to forecast inventory needs for special releases and new product introductions.

·Client Care & Personalized Service:

• Collaborate with Client Care and Loyalty Coordinators to provide members with exceptional, personalized service. This includes offering bespoke recommendations, ensuring personalized touches in all comm