Seasonal Guest Services Leader - Maggie Daley Park

Job Title: Seasonal Guest Services Leader – Part-Time / Non-Exempt

Location: Maggie Daley Park, Chicago, IL
Reports To: Operations Manager
 

Position Overview

Maggie Daley Park is looking for energetic, guest-focused individuals to join our team as Seasonal Guest Services Leaders for the winter skating season. This part-time role is essential in delivering a fun, safe, and welcoming experience for all visitors to the park’s iconic ice-skating ribbon. The ideal candidate is a confident skater with strong leadership and communication skills, and a passion for hospitality and public engagement.

Core Responsibilities

• Act as the primary point of contact for guest questions, concerns, and escalated issues.

• Foster a warm, inclusive, and positive environment for all guests and team members.

• Respond quickly and professionally to incidents, injuries, or guest concerns, maintaining a calm and helpful demeanor.

• Monitor guest traffic flow, signage, and access points to ensure safety and efficiency across rink operations.

• Lead, support, and supervise seasonal Guest Services staff throughout scheduled shifts.

• Provide on-the-job training, guidance, and support for new and returning staff.

• Assist with scheduling, team check-ins, and daily task assignments.

• Promote strong team communication, accountability, and a high standard of customer service.

• Support the daily operations of skate rentals, ticketing, and overall guest logistics.

• Maintain cleanliness and organization across rental areas, service counters, and warming zones.

• Assist with inventory management and restocking of operational supplies.

• Report facility or equipment issues to the Operations Manager promptly.

• Help coordinate and execute special events, group bookings, and themed skating nights.

• Lead event setup, guest coordination, and post-event breakdown alongside staff.

• Complete other job responsibility and duties as assigned.

​Schedule Requirements

This is a seasonal, part-time position requiring availability during evenings, weekends, and holidays. Flexibility is critical, especially during peak operating times and special events.

Qualifications

• Previous experience in a leadership or supervisory role, ideally in guest services or recreation

• Excellent communication and interpersonal skills

• Ability to stay composed and professional in fast-paced, high-energy environments

• Commitment to creating a safe, enjoyable, and inclusive experience for all guests

• Ability to work in the cold and warm weather conditions

Physical Requirements

• Frequent walking, standing, and occasional sitting for extended periods

• Ability to lift or move up to 30 pounds regularly

• May need to assist guests physically in the event of a fall or emergency

• Reasonable accommodations will be provided for individuals with disabilities as required by law.

Compensation: $24.00/hour

Benefits

• Paid Leave Accrual

• Sick Time Accrual

• 401(k) eligibility upon meeting eligibility

To Apply

All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.

Recruiter Contact:
Maggie Szot – HR Manager
Phone: (312)-235-7148

Maggie Daley Park is managed by ASM Global, the world’s leading venue management and services company. ASM Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.