Fall/Winter Front Desk Representative

Description

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

IDEAL DATES FOR THIS POSITION ARE NOVEMBER 1, 2025 TO MAY 1 2026

This Position:

As a member of the lodging team, a Front Desk Representative will operate the hotel/motel front desk and assist guests with inquiries. 

• Efficiently manages the operations of the front desk, ensuring minimal time for check-in and checkout
• Warmly and professionally welcomes all guests
• Directs guests to appropriate hotel staff for assistance with questions and special requests
• Handle guest issues as they arise
• Treats requests with professionalism, tact, and courteous manner
• Ensures prompt delivery of final bills to guests 
• Ensures lobby and shared areas are kept neat and orderly
• Maintains knowledge of Medora, Hotel Rooms, Hotel Policies and is able to assist guests in making reservations or providing recommendations  

Requirements

Required Skills/Abilities

Excellent verbal communication skills.

Provide consistent, excellent customer service. 

Reliable, on time, and ready for every shift. 

Ability to stand for extended periods of time.  

Required Education and Experience

Previous Front Desk experience desirable. 

Must be able to operate PMS system, or willing to learn. 

Must possess math skills sufficient to make changes for customers quickly and accurately. 

Must be fluent in English, bilingual a plus. 

Work Environment

This position is generally in an indoor setting in a controlled, temperate environment. Occasionally working outside in hot conditions when working the Medora Musical. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 25 pounds. 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer.   

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reaso