IT Asset & Vendor Management Analyst, Service Now & VMO Focus, Progression

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TITLE:    IT Asset & Vendor Management Analyst, Service Now and VMO Focus, Progression 
REPORTS TO:    Manager, IT Asset & Vendor Relationship Management
COMPANY:    Tampa Electric
DEPARTMENT:    Information Technology

ROLE FOCUS:  Service Now, VMO (Vendor Management Office), Metrics & KPI’s, Contracts and SOW’s

 

POSITION CONCEPT
Maintains and enforces the overall IT and Telecom Asset, Configuration and Vendor management strategy and portfolio in a multi-sourced environment that is consistent with corporate policy.  Manages and assists in the selection, acquisition, monitoring, and contractual agreements of IT and telecom hardware, software, and maintenance services.  Responsible for maintaining and supporting the configuration management function of IT & Telecom’s corporate-wide Configuration Management Database (CMDB) and asset portfolio.  Maintains and manages software licenses information and updates to ensure compliancy.  Ensures NERC cyber assets along with corporate and legal guidelines are followed for managing IT hardware and software assets.    Works closely with the business units, IT and Telecom to understand their needs and serves as the point of contact for all IT & telecom purchases, SAP invoice processing and deliveries.  Develops and assists in the creation of Request for Information (RFIs), Request for Proposal (RFPs), and Statement of Work (SOWs) under the guidelines and guidance of Corporate Purchasing and Contracts.  Maintains contact with vendors to manage the status and quality of orders and the progress towards contractual commitments.  Pursues new vendor relationships as needed.

 

Please note that this role can be hired at any level within the Analyst job family based on Education and years of Experience.

 

LEVEL 1:  Associate IT Asset Management Analyst 

 

PRIMARY DUTIES AND RESPONSIBILITIES
Works under general Supervision;
1.    Assists the Analyst and/or Sr. IT Asset Management Analyst with the management of workload:  Configuration Management requests, IT and Telecom hardware and software orders, vendor quotes, vendor management issues, IT inquiries and workload filtering utilizing our support tools (CA Service Center, CMDB, Express Metrix, IT Asset Management Tools, Service Desk.) (30%)
2.    Validates, prepares and submits for payment all telecom invoices for the entire company which includes local, long-distance, and wireless services. (20%)
3.    Maintains both a physical and virtual software licensing library by filing software, making sure software is recorded properly in the CMDB and/or IT asset management database.  Correlates purchase order information against the licensing record with in the IT asset auto discovery tool to maintain compliance.  Review contract and license utilization to ensure compliance is maintained for software installation. (20%)
4.    Assist the Analyst and/or Sr. IT Asset Management Analyst in researching, analyzing and creating reports on newer comp