Who we are:

Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally unique way to perform software testing. An approach that is automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. 

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.

The Senior Manager, Strategic & Solex CGAM is responsible for leading and scaling two of Tricentis’ most critical post-sales motions: our Strategic CGAMs, who manage top-tier enterprise accounts, and our Solex CGAMs, who support customers purchasing through the SAP Solex partnership.

This role ensures customers are using our products, realizing value, renewing with confidence, and expanding intentionally. The ideal candidate is highly organized, detail-oriented, and an exceptional coach, particularly skilled at guiding teams through complex stakeholder dynamics, tough customer conversations, and high-stakes renewals. This leader brings clarity, accountability, and precision to the customer journey while partnering closely across Sales, Product, Support, and Alliances.

What You’ll Do

Lead & Coach High-Impact CGAM Teams

• Manage and develop Strategic CGAMs responsible for Tricentis’ most complex and high-value accounts

• Manage and develop Solex CGAMs supporting customers who purchased through the SAP Solex partnership

• Coach CGAMs on:

  Navigating tough customer conversations

  Driving clarity when value is not being realized

  Multi-threading effectively across executive, technical, and operational stakeholders

• Build a culture of ownership, preparation, and accountability

Drive Usage, Value Realization, and Customer Health

• Ensure teams clearly understand:

  Whether customers are actively using Tricentis products

  Whether customers are realizing measurable value

• Hold CGAMs accountable to customer journey milestones and early intervention when risk emerges

• Leverage customer health signals and AI-driven insights to proactively manage risk and opportunity

Operational Excellence & Forecasting Precision

• Ensure disciplined execution across:

  Renewal management

  Expansion identification

  Accurate, timely forecasting

• Eliminate late-cycle surprises by reinforcing strong inspection habits, deal hygiene, and proactive planning

• Reduce administrative burden on CGAMs by reinforcing scalable processes and clear priorities

Clarity Across Post-Sales Roles & Partnerships

• Reinforce clear roles and responsibilities across CGAM, Sales, CGSA, Support, and Partners

• Act as a key liaison for the SAP Solex partnership, ensuring alignment on expectations, execution, and customer outcomes

• Partner cross-functionally to remove friction and improve the customer experience

Enable Growth, Not Just Retention

• Ensure growth is a deliberate motion, not an afterthought

• Coach CGAMs to identify, position, and execute on expansion opportunities aligned to customer outcomes

• Reinforce strong product, industry, and competitive knowledge to support differentiated value conversations

What Success Looks Like

• Customers are using Tricentis products and realizing value consistently

• Strategic and Solex accounts renew on time and at the highest possible rate

• CGAMs are confident, prepared, and effective in high-stakes customer conversations

• Forecasts are accurate, trusted, and actionable

• Expansion opportunities are identified early and pursued intentionally

• Teams operate proactively — not reactively

What We’re Looking For

• Bachelor's or Associate's Degree and 8+ years of experience in Sales or CX and 3+ years in management

• Proven experie