Patient Financial Representative

About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.    We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana’s top places to work. Recently, we’ve experienced exponential growth so we’re looking to expand our dynamic Revenue Cycle Team to support this growth and help us to improve the lives of more than 200,000 mobility users.   If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical!     Why You Should Apply:

• We offer health benefits along with a generous 401 (k) match, and growth opportunities
• Guided Orientation Process at our Headquarters
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Continuing Education Opportunities
• Network of Support (health and well-being)

  Summary The Patient Financial Representative, under the direct supervision of the Patient Collections Manager is responsible for collections of outstanding balances from existing patients and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.  

Education and Experience Required

• High School Diploma
• Customer Service/Call Center experience.
• 1-3 years of Call Center experience
• 1-3 years of Healthcare Insurance experience

Education and Experience Preferred

• Experience with Collections (Healthcare environment preferred)
• DME experience
• Bachelor’s degree

  Essential Job Duties And Responsibilities include the following. Other duties may be assigned as necessary.

• Conducts outbound and answers inbound calls and inquires in a professional manner.

• Responds to patient billing, insurance, and statement inquiries.

• Researches outstanding account balances and takes steps necessary to resolve payment issues.

• Requests credit adjustments and patient refunds when appropriate.

• Create cash sale and estimated invoices.

• Identifies issues attributing to account delinquency and discusses them with management.

• Answers questions related to Financial Assistance Program and processes applications for Financial Assistance.

• Answers escalated phone calls and uses effective de-escalation skills and knowledge to resolve concerns.

  Job Knowledge, Skills, Abilities, Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced computer skills including but not limited to data entry and Microsoft Office

• Ability to maintain confidentiality.

• Advanced health insurance knowledge.

• Ability to adapt and learn quickly in a changing environment.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Ability to work independently, be detail oriented and organized.

• Ability to meet multiple competing deadlines.

• Flexibility to perform other tasks as needed in an active environment.