Charlotte North Carolina Factory Tour Guide
CarrierAbout the role
About Carrier:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
Carrier is seeking a Part‑Time Charlotte Factory Tour Guide to serve as the primary host and brand ambassador for customers visiting our Charlotte manufacturing facility. This role is responsible for ensuring visitors have a professional, welcoming, and engaging experience, while safely guiding them through the plant and representing Carrier’s culture, values, and capabilities.
This position is customer‑facing only and does not include manufacturing, engineering, or sales responsibilities.
Key Responsibilities
- Serve as the primary point of contact for customers, partners, and visitors during on‑site factory tours
- Welcome visitors, manage check‑in, and ensure all safety and security requirements are met prior to tours
- Lead structured walking tours through designated areas of the Charlotte factory
- Present high‑level information about Carrier, the Charlotte facility, and general manufacturing processes (non‑technical)
- Coordinate with internal teams to confirm tour schedules, visitor counts, and special requirements
- Ensure all visitors follow site safety rules and PPE requirements
- Act as a professional representative of the Carrier brand, maintaining a positive, knowledgeable, and customer‑focused presence
- Provide general support during customer visits, including escorting guests on and off site as needed
Work Schedule
- Part‑time, flexible schedule
- Hours will vary based on customer visit demand
- Typical shifts may include weekday mornings or afternoons to align with customer tours
Required Qualifications
- Associate Degree.
- 1+ year experience in HVAC industry.
Preferred Qualifications
- Bachelor’s degree in business, operations, manufacturing, engineering.
- Proven experience in scheduling, coordination, and logistics.
- Experience in a technical or manufacturing environment.
- Excellent organizational and time management skills.
- Strong communication and interpersonal abilities.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in scheduling software and Microsoft Office Suite.
- Attention to detail and problem-solving skills.
Benefits
Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave;
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