ServiceNow Project Manager

Job Description

NetImpact Strategies is seeking a talented ServiceNow Project Manager. Project Manager is responsible for overall and performance of the contract and serves as primary point of contact with customer. Meets periodically with the COR to assure that federal client needs are met according to best industry practices and standards, and that the proper resources are provided to ensure only high-quality products are delivered.

 

Responsibilities:

• Monitor project progress, identify and mitigate risks and provide timely status updates to client and senior management.
• Develop and maintain roadmap based on client priorities
• Conduct release management using Scrum based Agile methodology
• Conduct project assessments and post implementation reviews to identify areas of improvement and lessons learned.
• Support planning efforts across multiple modules based on customer requirements.
• Coordinate and manage ServiceNow projects from initiation to completion, ensuring adherence to timeline and budgets.
• Serve as a primary point of contact for all technical aspects of ServiceNow platform.
• Assist with data calls related to ServiceNow Platform.
• Provide technical and administrative oversight of contract tasks and activities.
• Effectively communicate both orally (in common English narration) and in writing (to include technical documentation)

Qualifications

Requirements:

• Strong understanding of ServiceNow platform and capabilities.
• Experience of at least 4 years leading ServiceNow projects.
• Strong organizational skills with the ability to prioritize tasks for team and manage multiple efforts simultaneously using Agile methodology.
• Experience working with clients to determine implementation requirements and execute a plan to meet those requirements in timely and efficient manner.
• Ability to work well with clients to determine implementation requirements and execute a plan to meet those requirements in a timely and efficient manner.  
• Excellent presentation and communication skills in both written and oral form.
• Must be US citizen.
• BS Degree in a related field.

Desired Skills: 

• ServiceNow Administrator Certification  
• Experience with CMDB/ITOM  
• Scrum Master/SAFe Agile Certification

About Us

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! 

 

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy