Administrative Assistant

POSITION SUMMARY

Performs a variety of tasks in support of the operations, Sales, and Service functions of the National Service Center. 

 

 

Qualifications

ESSENTIAL FUNCTIONS

 

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions Statement(s)

• Confirms deliveries (Pick ticket quantity)
• Pull/pack/pick service part orders.
• Enter customer orders.
• Updates tracking information.
• Works directly with our authorized service centers nationwide.
• Answers National Service center support calls.
• Handle arrangements for DC functions (meetings, product shows etc.)
• Process orders from our National Service Center mailbox
• Works with service repair staff (calling estimates to customers, processing service tickets).
• Inventory/cycle counts.
• Performs other miscellaneous duties as requested.

 

Additional Essential Functions

 

Attendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meeting and appointments on time. 

 

Work Location This work is critical to be conducted at the assigned office, with remote work not practical. 

 

Education/Experience: 

Requires a high school diploma with up to five (5) years of experience in the field or in a related area dealing with service or direct support. Advanced experience with SAP, excel and experience working in a team environment is a must.

 

Computer Skills:                Knowledge of internet software, inventory software, Excel, PowerPoint, Word Processing, Outlook, and Office Equipment. SAP experience is a plus.

 

Other Requirements:     Demonstrate strong communication and organizational skills. Familiar with a variety of the field's concepts, practices, and procedures. Be able to manage multiple projects/tasks at once.