Lead Associate, Retirement Product & Service Capabilities

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Responsible for the coordination and delivery of capabilities determined to be critical for the Retirement Division to achieve its growth & scale objectives.  The product and service capabilities work serves customers and advisors and is guided by the respective functional leader and coordinated by the capability lead. 

Business Expertise

• Requires deep understanding of Retirement business to understand internal capability needs and external competitive capability gaps to identify, prioritize and recommend improvements.
•   Builds foundational processes and routines to enable scale as we grow.  Requires 7 – 10 years related industry experience.

Job Functional Knowledge

• Program manages the portfolio of product & operations capabilities for the division. Facilitates prioritization reviews with leadership and execution rigor with delivery teams.
• Drives process improvement and process design projects to address capability gaps and/or improve execution rigor.  Includes doing projects on own and coaching others.
• Ensures change management methods are in place to ensure successful delivery & adoption of new capabilities.

Problem Solving

• Brings clarity and structure to complex capability challenges that span multiple functions.
• Leverage and teaches tools like OKRs, capability roadmaps, Six Sigma process improvement. 
• Lead BIRT (Business Issue Response Team) for Product & Service issues.
• Six Sigma blackbelt or equivalent process experience preferred.

Leadership

• Creates a vision for how to progress the division’s capabilities that can be understood and actioned across multiple functions.
• Oversees the development & delivery of complex cross-functional projects. 
• Coordinates the contributions of multiple teams to optimize progress and make it efficient for teams to contribute.

Interpersonal Skills

• Is “one voice” for the Division to transparently communicate the priority, needs and progress of capability roadmaps to all stakeholders. 
• Facilitates priority decisions with senior leaders and execution adjustments with cross-functional teams. 
• Aligns views to enable progress.

Employee Benefits:  We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.    Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.