Product Management Director, Unified Email Platform

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Marketing Technology organization within Salesforce is seeking to redefine how individuals engage with our company online. We are dedicated to creating a seamless and captivating digital experience for prospects, customers, and our passionate, loyal online communities. We are paving the way for a transformative online journey, through the integration of our corporate brand websites and our thriving Community ecosystem on a unified digital platform.

You will play a pivotal role in shaping the strategy and roadmap for our digital platform. The successful candidate will have expertise in the marketing website landscape and experience delivering systems on multiple platforms. The Senior Product Manager will partner with team members across Marketing, Engineering, Digital Strategy, Customer Success, Business Technology, and more. The individual will be responsible for delivery through project initiation, execution, and deployment in a scrum-agile work practice. This product role is also responsible for effective executive stakeholder engagement, self-direction, and Website Platform roadmaps.

Responsibilities

• Advise planning, prioritization of features, and direct execution of transitioning to a new Content Management System for Mulesoft.com.

• Collaborate with your team to establish and articulate a 6-month roadmap with a specific focus on Mulesoft.com website platform and features.

• Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating the delivery of sophisticated, multi-year initiatives.

• Prioritize security and Trust initiatives involving privacy and customer data and work with engineering teams to address bugs in a timely matter within established SLA’s.

• Lead the backlog of one scrum team including writing epics, user stories, acceptance criteria, backlog management, and prioritization.

• Provide regular updates to leadership, advancing items when needed but with presence and relationships to identify and resolve most issues independently.

• Champion, facilitate, and furnish, timely decision-making across a broad network of collaborators, delivery partners, and operational teams.

• Have strong domain knowledge of your area. Understand where features fit into the overall business and the rationale behind roadmap prioritizations. Establish strong partnerships with your development team.

• Show your partners that you understand their concerns, keep them informed of important changes, and give them a voice in the product direction. Maintain healthy relationships with your engineering and UX colleagues.

Qualifications

• History of product delivery with 5+ years of software product management experience.

• Deep experience in consumer experience, marketing, and digital engagement technologies.

• Passion for data-driven and metrics-driven decisions.

• Ability to manage competing and evolving priorities.

• Connect with business as well as technical audiences; able to write clear and concise documentation and user stories, and excellent spoken communication skills.

• Familiar and comfortable with agile/scrum development methodologies.

• Marketing and eCommerce experience is a plus.

• Expertise in web content management systems including Drupal and Wordpress a plus.

• Function independently and as part of a team, convey a strong professional image, exhibit interest and positive demeanor toward all assigned work, and strive for continuous improvement.

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