Assistant Director, Program & Student Support

Join our community and experience Emerson College!

The Assistant Director, Program & Student Support will provide day-to-day guidance and support for our students over the course of their program. The Assistant Director will oversee and deliver program and student functions, including admission, advising, academic progress, immersion planning, and placement support. The Assistant Director will work cross-functionally with CSD
department members, central offices, and business partners to inform and deliver cohesive services and support to our students. The Assistant Director will be responsible for leveraging student information systems, enterprise platforms and communication relationship management (CRM) software to manage and maintain records, secure data, and analyze information.

ESSENTIAL JOB DUTIES

• Interpret and apply holistic admission criteria to determine an applicant's eligibility for enrollment.

• Utilize admission system(s), processes, protocols and review portal.

• Review and analyze course descriptions and syllabi, and other documents to evaluate educational requirements.

• Represent the program at school events, conferences, and serve as a representative on student webinars.

• Consistently uphold and support academic, clinical and curricular accreditation standards by effectively enforcing policy and practice.

• Maintain currency on American Speech-Language-Hearing Association (ASHA) guidelines.

• Maintain an advising caseload, monitor academic progress, and meet with students each semester. Consult with colleagues to identify, escalate and document student challenges and progress.

• Provide guidance and resolution on student escalations and performance improvements.

• Oversee and advise the student portfolio process.

• Lead student and placement supervisor sessions to collate feedback and evaluate outcome data.

• Provide support for student comprehensive exams.

• Organize and host student-facing office hours, topical sessions, program webinars and town halls.

• Collaborate with college offices to ensure a positive, cohesive and streamlined student experience.

• Analyze data and timelines to inform and advance student and program supports and outcomes.

• Inform program content to ensure policies, program requirements and protocols are current.

• Inform, develop and implement Immersion programming.

• Plan, prepare and participate in virtual and campus events by coordinating and leading sessions, facilitating forums and preparing the student, faculty and staff experience.

• Evaluate processes, protocols and cadences for continual improvement.

• Inform and advance program resources and central hubs.

• Develop and present proposals, findings and results to management and stakeholders.

• Utilize multiple student databases and enterprise platforms (Banner, WorkDay, Argos, Salesforce, etc.) to maintain accurate records and analyze reports.

• Attend and support virtual and campus-based events that will include evenings and several weekends throughout the year.

• Other duties as assigned.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Master’s degree with national certification in speech-language pathology required and Massachusetts state licensure preferred.

• 4-6 years of experience as a clinical instructor in a community setting or in administrative leadership within an academic setting required.

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. 

• Advanced analytic, technical and problem-solving skills.

• Understanding of the intricacies of an academic program cycle is preferred.

• Ability to devise solutions with limited information and use experience or precedence to resolve issues.