Customer Solutions Provider

Location:

Michigan City, Indiana, United States

Job ID:

R0058540

Date Posted:

2024-07-29

Company Name:

HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule: 

Full time

Remote:

No

Job Description:

Job title:

Customer Solutions Provider

Location:

Michigan City, Indiana

Reports to:

Director of Sales Support

Summary of the position:

The Customer Solutions Provider is a highly visible front-line role on the Customer Solutions Team, which will include Call Center and Customer Relationship Management responsibilities.

This position is on site at the Hitachi Global Air Power facility, 1 Sullair Way, Michigan City, Indiana, and reports to the Director of Sales Support.

Duties and responsibilities:

• Respond to customer inquiries related to order status, availability, delivery, and problem resolution.

• Use case-management in MS Dynamics CRM program and Sales Force to document customer inquiries and bring them to closure.

• Act as company SMEs on MS Dynamics, assisting with training of supporting departments using the software.

• Assist with the hard-allocation emergency order queue, reviewing orders with backorders and shortages, and procuring parts from other Sullair warehouse locations to fulfill those emergency orders in a timely basis.

Education:

• Associate degree or other post high school training (2 years duration).

• Bachelor’s degree in a related field preferred.

Professional experience:

• Minimum of 5 years of experience in customer service/sales.

• Exceptional verbal and written communication skills.

• Strong interpersonal and active listening skills.

• Sense of urgency.

• Sales Force experience is a plus

• Good organizational skills and attention to detail.

• Ability to manage multiple priorities, remain calm under pressure, and work well across all levels of the organization.

• Moderate proficiency with Microsoft programs such as Outlook, Word, Excel preferred.

• Proficiency with SAP preferred.

• Microsoft Dynamics experience a plus.

• Spanish language capabilities a plus.

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.