Customer Service Representative

Whole Pet Veterinary Center's successful Receptionists are people who love to interact with people and animals alike. They are full of empathy, passion, and energy; fun-loving, hardworking, self-motivated, organized, detail-oriented, and care about the success and level of services provided to all.

We are looking for a Full-time receptionist with the drive to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. The ideal receptionist is a person that has shown longevity in their professional life. They are a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient. They must be able to empathize with clients and remain compassionate and well-mannered. They are also a true professional who is courteous to clients while holding a firm belief in the quality of care we provide and communicate this sense of assurance to our clients.

WPVC Receptionists are part of our family of dedicated animal caregivers. Our Receptionists will answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit, and check out the day’s appointments, process payments, manage financial information, plus manage communication between clients and other staff. They will also provide for patient and client comfort by keeping the reception area clean and presentable. Ultimately, it is the receptionist who is responsible for creating the outstanding first and last impression with our clients.

EXPERIENCE | BACKGROUND DETAILS

POSITION: Receptionist

REPORTS TO: Practice Manager

• Create a warm and welcoming impression for our clients.

• Remain calm while handling multiple tasks at once with many interruptions.

• Answer the phones and differentiate between routine and emergency cases.

• Schedule appointments.

• Greet clients and admit them.

• Check out the day’s appointments.

• Process payments and manage financial information.

• Communicate between clients and other staff.

• Remain calm and collected in the face of emergency situations.

• Possess a firm belief in the quality of care we provide and communicate this sense of assurance to our clients.

• Know and understand our services and recommendations and be able to clearly communicate these to our clients.

• Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine.

• Create a good first and last impression on our clients.

CHARACTERISTICS | REQUIREMENTS

• A “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.

• A professional and courteous to clients and co-workers

• Someone able to empathize with clients

• Compassionate and well-mannered if a client becomes emotional or discourteous.

• An energetic person who can handle and prioritize multiple activities and responsibilities

• Self-starter and finisher

• Team player who collaborates

• Flexible and well-organized

• Outgoing and straightforward

• One who shares information easily

QUALIFICATIONS

• Passionate about working with animals

• Familiar with office processes and procedures.

• Excellent at handling various office equipment

• Outstanding verbal and written communication skills.

• Superb interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Proven ability to meet deadlines with excellent time management skills.

• Proficient with Microsoft Office Suite or related software.

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