Senior Professional Services Consultant
WEXAbout the role
About the Role/team
The Program Manager actively leads multiple programs. This includes leading a team of cross functional, cross product resources in establishment of project management standards and the delivery of the products and services sold. The Program Manager will build a strong and effective working relationship with the client, as well as coaching the team to success.
How you'll make an impact
Drive contract ownership by ensuring terms and obligations are metÂ
Initiate, plan, and execute a portfolio of large strategic programs
Communicate to internal/external stakeholders including executives to provide on-time, within estimates, quality deliverables that meet product expectations and customer satisfactionÂ
Identify and implement project management best practices
Create, maintain and communicate Risk Assessment and Plan to insure the readiness of the organization to support the deliverablesÂ
Interact with other WEXÂ Teams to accomplish project goals and assure solutions long term support plan
Mentor and lead program managers on strategic programs
Experience you'll bring:
Bachelor's Degree
Ability to draw on a variety of prior experience, including direct client engagement, related functional experience in technical and subject matter knowledge, and project management, in order to lead their team to success
10+ years project management experience in a consultative customer environment with at least 5 years in a project manager leadership role; 5 years of experience managing large scale product implementationsÂ
Demonstrated understanding a project management methodologies, performance measurement and metrics, and business and financial analysisÂ
Consultative abilities, sound judgment decision making skills, and ability to work under continual deadline pressure
Demonstrated ability to lead others to execute on complex business strategies, driving measurable resultsÂ
Demonstrated ability to build rapport, influence and problem solve with various levels of client employeesÂ
Demonstrated ability to successfully facilitate root-cause analysis on complex issuesÂ
Able to collaborate, negotiate and persuade, while maintaining positive relationships with employees, peers, internal partners, clients and third party partnersÂ
Ability to travel up to 25% is requiredÂ
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