Seasonal Dispatcher

The Seasonal Dispatcher is responsible for coordinating and monitoring last-mile delivery operations within the MDC. This role ensures that all deliveries are executed within required time windows while maintaining accuracy, driver accountability, and customer service standards. This position plays a critical role in real-time decision-making—balancing route optimization, driver communication, and issue resolution in a fast-paced, time-sensitive environment.

Key Responsibilities

Dispatch & Route Management

• Assign and dispatch delivery routes to drivers, ensuring optimal routing and efficient use of resources
• Monitor routes throughout the day and proactively address delays, reroutes, or service disruptions
• Ensure all deliveries are completed within required delivery windows, including time-sensitive orders (e.g., schools, hospitals, funeral homes, businesses, and residential customers)

Driver Oversight & Accountability

• Maintain consistent communication with drivers to track delivery progress and provide direction as needed
• Ensure drivers complete required delivery confirmations, including photo capture and system updates for both morning and evening routes
• Verify all required order attachments and documentation are accurate prior to driver departure

Fleet & Operational Readiness

• Conduct daily vehicle checks to ensure vans are in safe working condition and free of visible damage
• Escalate maintenance or safety concerns in a timely manner

Reporting & Administrative Support

• Complete required operational reports accurately and on time
• Track and document delivery performance, exceptions, and issues as needed

Operational Flexibility

• Support additional MDC operations as needed, including making deliveries, receiving vendor shipments, boxing product, floral processing, or general facility support
• Maintain a clean, safe, and organized work environment

Qualifications

Required:

• High school diploma or equivalent
• Clean driving record
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Effective communication skills with the ability to direct and support drivers in real time
• Basic problem-solving skills in a fast-paced, deadline-driven environment

Preferred:

• Bilingual (English/Spanish or other languages relevant to workforce/customer base)
• Prior dispatch, logistics, or delivery coordination experience

Physical & Work Environment Requirements

• Ability to stand and move throughout the facility for extended periods
• Ability to lift 25–50 lbs as needed
• Comfortable working in varying temperature conditions (hot and cold environments)
• Ability to work flexible schedules, including weekends, holidays, and extended hours during peak seasons

The expected hourly pay range for this position is $18 to $20 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.