Quality Unit Supervisor

Company Description

Welcome to Bosch Power Tools in West Memphis, AR, where innovation meets action in our bustling warehousing operation! As a key division of Robert Bosch Tool Corporation NA, we’re not just distributing top-tier power tools—we’re driving excellence and efficiency every step of the way. Our state-of-the-art facility is a hub of activity, where every day is an adventure in logistics and distribution.
Here at Bosch Power Tools, we infuse our work with passion, energy, and a sense of ownership. Our team thrives on the excitement of optimizing operations and delivering high-quality tools to professionals around the world. We believe in making work fun and engaging while pushing the boundaries of what’s possible in warehousing and distribution.
If you’re ready to join a team where your drive and enthusiasm are valued, and where every role contributes to our mission, come experience the #LikeABosch spirit with us!

Job Description

The Unit Supervisor – Quality is a frontline leader responsible for executing quality strategies, supervising daily activities of the QA team, and driving continuous improvement across the WEM Distribution Center—Bosch’s sole U.S. facility for Power Tools distribution. This position manages 12–16 hourly associates across two shifts, including 3–4 team leads, with responsibility for quality oversight in both warehouse and postponement operations. This role ensures compliance with Bosch QMM standards, ISO requirements, safety expectations, and key performance indicators, while promoting a culture of accountability and operational excellence.

Key Responsibilities

Leadership & Team Development

• Supervise, coach, and develop quality team members, including conducting performance reviews, providing feedback, and supporting career growth.

• Partner with HR and leadership for headcount planning, budget control, and staffing needs.

• Ensure consistent policy enforcement and fair application of disciplinary and recognition programs.

• Lead daily tier meetings, deliver shift handovers, and ensure alignment across shifts.

Quality & Safety Oversight

• Monitor execution of inbound, in-process, outbound, and DSP quality inspections and audits.

• Ensure all quality checks comply with Bosch standards, ISO 9001, and safety protocols.

• Drive root cause identification and resolution of quality issues; lead containment actions where necessary.

• Conduct safety talks, verify 5S standards, and maintain compliance with safety KPIs.

Performance Metrics & Reporting

• Maintain visibility and communication of quality performance metrics (e.g., DQ, DSP VQ, supplier PPM, audit readiness).

• Track and report productivity, inspection throughput, rework data, and customer complaint trends.

• Serve as point of contact for internal/external audits and Bosch counterparts globally.

• Escalate nonconformances and recurring issues with clear documentation and recommendations.

Continuous Improvement

• Lead kaizen events and implement lean tools to eliminate waste and reduce variability.

• Support standard work, 8D problem-solving, and layered process audits.

• Identify training gaps and implement corrective actions to build quality competencies across the team.

• Ensure visual management and Gemba walk expectations are consistently met.

Compliance & Audit Readiness

• Ensure strict adherence to ISO 9001 standards and Bosch QMM systematics.

• Support audit preparation, execution, and corrective follow-up activities.

• Ensure all documentation, processes, and work instructions are accurate and audit-ready.

Cross-Functional & Customer Alignment

• Collaborate closely with Operations, BPS, Engineering, and DSP to resolve quality and packaging issues in real time.

• Align with supply chain, customer service, and other Bosch sites to ensure consistency and standardization.

Other Duties

• Support miscellaneous tasks and site-wide initiatives as assigned by the Quality Manager.

• Provide backup leadership coverage for other supervisors as needed.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred (Engineering, Technology, Logistics, or Quality).

• 3+ years of experience in quality, warehouse, or manufacturing environments.

• Prior supervisory experience in a high-volume, fast-paced setting.

• Strong understanding of ISO 90