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Multi Country - Senior HR Manager - MENA
Mercy CorpsJordanfull_timeVerifiedPosted 9 Apr 2025
About the role
Location: Any current MENA locations where Mercy Corps Operates Position Status: Full-time, Regular
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.The Program/Department/Team (Program/Department Summary)
Mercy Corps has been present in (country) since (year), focusing its interventions on (sectors). With funding from (donors), Mercy Corps has been able to work together with communities in (country) to respond to these (priorities/ needs) bringing benefit to more than (of beneficiaries) (families or beneficiaries) in (the following sectors). (Insert updated program blurb from The Hub.) The Position (General Position Summary) The Senior HR Manager is a key person within the regional HR management support team to Jordan, Iraq, Lebanon and Yemen, who ensures the resources are planned and utilized towards effective program support. The Senior HR Manager plays a key role in the overall leadership of the Iraq, Lebanon and Yemen country programs under the guidance of the Deputy Regional Director – Operations and Regional HR Director. As a member of the support management team to Jordan, Iraq, Lebanon and Yemen, the Senior HR Manager shares the overall responsibility for the direction and coordination of the Mercy Corps country operation activities. Essential Job Responsibilities1. Strategy & Vision
- Develop and implement multi-country HR strategies that align with organizational goals and country-specific workforce needs.
- Identify opportunities for HR process improvements, talent development, and employee well-being across different country programs.
- Provide HR insights to country and regional leadership to support strategic decision-making.
2. Representation & Stakeholder Engagement
- Serve as the primary HR liaison between country teams, regional leadership, HQ, and external stakeholders.
- Engage with local authorities, legal advisors, and donors to ensure compliance with labor laws and donor requirements.
- Support country teams in preparing for external audits and HR compliance reviews.
3. Multi-Country HR Operations & Compliance
- Oversee the implementation of HR policies, ensuring compliance with local labor laws, donor regulations, and organizational policies.
- Conduct risk assessments on employment contracts, benefits, and labor law changes across multiple countries.
- Ensure consistency in HR policies across country programs while allowing for necessary local adaptations.
- Lead country teams in handling employee relations matters, conflict resolution, and disciplinary actions.
4. Talent Acquisition & Workforce Planning
- Oversee recruitment and onboarding processes across country offices, ensuring hiring practices align with organizational and donor requirements.
- Work closely with hiring managers to forecast staffing needs and develop workforce planning strategies.
- Support country teams in attracting and retaining top talent through competitive salary and benefits structures.
5. Compensation, Benefits & HR Systems
- Ensure salary structures, benefits, and compensation packages remain competitive and aligned with market standards.
- Work with Finance teams to monitor payroll systems, taxation, and benefits compliance across different countries.
- Oversee HR data management and ensure efficient use of HR Information Systems (HRIS) for reporting and tracking.
6. Learning, Development & Capacity Building
- Lead talent development initiatives, ensuring staff have access to training, coaching, and leadership development opportunities.
- Develop and implement HR training programs for HR teams, managers, and employees.
- Support succession planning
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