Specialty Program Assistant II

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Specialty Program Assistant II

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

DDSI Bariatric Surgery-Digestive Disease Institute

                      

Job Code

U18036

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

 

This role is rewarding to the right caregiver who is compassionate to the suffering of chronic disease and wants to help patients' complete requirements needed to access surgical treatment. You will improve access to care for patients suffering with obesity. Obesity and related illnesses are a great burden for patients and with the help of their patient navigator they have a much better chance of completing requirements and obtaining the necessary surgery to combat the disease. Cleveland Clinic is the best healthcare organization in America and provides caregivers with a supportive collaborative working environment.  
 

For additional information on the bariatric Program at Cleveland Clinic click here https://my.clevelandclinic.org/departments/bariatric 

 

A caregiver in this position works M-F, 8:30am—5:00pm. No weekends/holidays. This is a Hybrid role – 1 remote day per week (after one year). 

 

A caregiver who excels in this role will:  

• Coordinate insurance, communication, and guest relations support to facilitate the patient journey for the procedure within the Clinical Specialty Program. This includes patient phone calls, insurance company correspondence, collating medical documents and submitting to insurance for approval. 

• Facilitate communications between patients, healthcare providers and insurance providers to provide additional information for denials and appeals. 

• Take trouble shoots calls to ensure appropriate representation of the Program requirements. 

• Coordinate and maintain database systems to assist patients in reaching their Program goals. 

• May require working regularly with nurses, physicians, and medical assistants to move patients to the insurance approval stage. 

• Develop improved processes for patient throughput using database resources. 

• May consult with third party vendors to customize data base to better meet the needs of the department. 

• Work with a team to organize policies and procedures needed for national accreditation and registries. 

• Run daily reports to assist the workflow