Time and Expense Product Manager

Time and Expense Product Manager

 

Location: Wrocław - 2 days office / 3 days remote

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

As part of a joint Finance/Enterprise Technology organization called the Mercury Support Team (MST), you’ll be at the forefront of enabling innovative technologies that support our core operating processes across the Opportunity and Engagement Lifecycle and its related Finance Applications.  

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and stable operational solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

 

The opportunity

 

We are seeking an SAP Time and Expense Product Manager that is a highly skilled role with SAP Concur functional and technical skills across all aspects of Product Management / Product Operations paired with expertise in a large global organization.

In this role you will support critical elements of the global operational stability of the SAP Time and Expense product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery/deployment of Time and Expense enhancements, configurations and product releases.  Candidate must be a self-starter with global SAP Concur Expense and SAP Timesheet technical and business process experience.

 

Your key responsibilities

 

• Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
• Develop detailed functional specifications for SAP Timesheet and SAP Concur Expense components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Provide support to the Area Lead his interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Support product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP Concur product suite
• Stay informed about industry trends, best practices, and emerging technologies that could influence the functional aspects of SAP Concur.
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Monitor impacts to other processes and products that may stem from changes they promote across the SAP Timesheet and SAP Concur product suite
• Manage functional incidents and service requests through full lifecycle (through closure)
• Provide technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Adhere to SLA compliance for all workloads and re-prioritizes tickets if necessary
• Analyse batch failures/errors and summarize findings in reports to lead Product Manager and to the business
• Understand and assess the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
• Assist with planning staffing levels across the SAP Timesheet and SAP Concur Expense product suite and works with leadership and HR staff to recruit, interview, hire, and employee app