Customer Service Specialist - Logistics

 Req ID 64432 Częstochowa PSS Prod., Poland
     

Job description:

 

• Cooperation with main automotive OEMs (Nissan, GM, Ford, VW),
• Managing and monitoring customers’ orders from reception of an order till the on-time delivery,
• Reporting to management main KPIs for logistic performance and logistic quality of deliveries, • Logistic customer service – daily contact with customers and their subcontractors in supply chain (managing returnable packaging, transport, contact with external warehouses and customs agencies),
• Voice of Customer – daily work with B2B portals, knowledge of and distributing internally customers’ specific logistic requirements to guarantee good service and giving feedback to customers’ requests or queries,
• Managing sales & distribution data in SAP,
• Giving support to new launch for logistic part of a process,
• Contacting central function within ZF (Sales Teams, Corporate Logistics).

 

Required:

 

• Fluency in Polish and English (s/w/r),
• Experience in Supply Chain environment,
• Knowledge of SAP OR9 (or any other ERP system),
• Knowledge of MS Office,
• Ability to work with big data and under time pressure,
• Good negotiation skills,
• Knowledge of problem-solving would be a plus,
• Very good self-organization.

 

We offer:

 

• Permanent contract,
• Monthly attendance bonus,
• Monthly production bonus,
• Life insurance,
• Private medical care,
• Working in a dynamic international environment with main world car manufacturers,
• Mentor for on-boarding process.

 

Be part of our ZF team as Customer Service Specialist - Logistics and apply now!

Contact

Weronika Flak