Concierge Agent - Full Time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

CONCIERGE AGENT 
The Four Seasons Resort Hualalai is looking for a Concierge Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Concierge Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  

• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. 

• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.  

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. 

• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. 

• And More! 

 

WHAT TO BRING 

• Three to twelve months of previous Concierge and/or Sales experience required 

• Successful candidate must possess legal work authorization in United States 

• Flexible schedule and the ability to work all shifts including evenings, weekends and holidays 

• Proficiency in Word and Excel; Opera is a plus 

• Ability to accurately read and work with computer systems. 

• Strong Cu