Assistant Director for Residential Facilities and Housing Operations

PAY GRADE: 30E

CONTEXT OF THE JOB:

Residence Life & Housing (RLH) plays a key role in furthering the strong residential character of the University of Delaware. RLH focuses on the campus residential as it relates to the student experience and belonging and ensures that programs and operations align with and support Divisional and institutional missions. The residential operation at UD is comprised of over 40 residence halls housing 7,000 students generating over $60 million in annual transactions and welcomes hundreds of visitors during the summer.

Under the limited direction of the Director of Housing Operations, the Assistant Director for Residential Facilities and Housing Operations prioritizes and coordinates a variety of facility maintenance needs and partners with teams from the Facilities, Real Estate, and Auxiliary Services (FREAS) for project execution and completion.  Residence Life & Housing facilities include more than 40 residential and community buildings housing over 7000 students.  Projects include scheduled maintenance, deferred maintenance, addressing emergency facility failures and small projects based upon ongoing assessment of needs aligned with department and institutional occupancy and educational goals.

The Assistant Director serves as the primary point of accountability for the coordination of relocation of students due to facility emergencies and planned maintenance projects and being the point of contact for students, department staff, and campus partners for planning which provides the least amount of disruption to our on-campus students and residence hall communities. The Assistant Director is responsible for developing, recording, and enacting processes for relocation which has a direct impact on public relations, University of Delaware reputation, and overall client satisfaction. The Assistant Director will serve as a member of the Student Life Facilities Team and maintain a dotted reported line to the Director, Student Life Facilities and Planning.

Residence Life & Housing maintains a 7 days per week, 24 hours per day operation. The incumbent will work non-traditional and weekend hours during key periods of the year. This position will be required to work during opening and closing time frames which typically occur on weekends or during crisis situations.  Additionally, there may be time frames when vacation time is restricted.

MAJOR RESPONSIBILITIES:

Ongoing Maintenance and Yearly Projects

• Assess building interior conditions and make recommendations for approved annual budget expenditures for furnishings, flooring, and painting.
• Develop and maintain records of major and minor maintenance which impact future project decisions.
• Develop processes and provide training to all levels of staff for managing facility emergency issues resulting in displacement of students including actions, budget use, student/parent response, and FREAS follow up.
• Advocate for the improvement of student spaces including evaluation of need, scope of projects, planning with FREAS and coordination with PPD project managers.
• Coordinates with other departments who may need to do work in our residence hall spaces including Network Systems and Services, and Media Services based on occupancy management .
• Tracks with FREAS Maintenance and Operations on scheduled projects including but not limited to window cleaning and air filter replacements.
• Works with university space management team on updated CAD and other building and floor diagrams for all residence hall buildings for sharing on the Residence Life & Housing website and within the StarRez portal.
• Coordinates with University Media Services the selection, procurement, tracking, and installation of furniture and audio/visual technology in residence hall common spaces and offices.
• Coordination of the design, procurement, tracking and installation of interior and exterior signage including temporary signage needs during large event times including opening and closing.
• Assess and propose improvements for in-hall staff apartments and manage ongoing processes in these spaces including fire extinguisher inspection, move-out inspections, and key/card access for staff.
• Works with the University Fire Marshall and other Environmental Health and Safety team members on safety of residence halls. Coordinates fire safety drills each semester. Provides follow up actions to students and in-hall team members on violations of the fire safety codes.
• Chair the Vandalism Task Force and coordinate with Custodial Services and various Facilities shops to respond to excessive housekeeping and vandalism issues in residence halls and guide damage billing and community response efforts.
• Serve as the space manager and records cu