Customer Service Representative

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Job Description:

We are immediately hiring a Customer Service Representative in City of Industry, CA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Hourly/ paid weekly
• Hourly Pay: $18.00-$20.00 p/h based on experience
• Schedule: 1st shift: Monday- Friday 6:00 am – 2:30 pm

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

The Customer Service Representative (Router) is a vital logistics professional orchestrating the efficient flow of customer orders within the warehouse. This position is responsible for strategically organizing, routing, and distributing orders to the operations team. This role is crucial for ensuring that orders are accurately picked, packed, and shipped, while meticulously adhering to all retailer routing guidelines and crucial shipment compliance requirements. 

Essential Functions

• Routing: Understand routing guidelines for relevant customers and communicate plans internally and externally to execute and comply. Effectively prioritize orders for routing and on-time execution. Receive, document, and communicate to the operation all routing information as it materializes. Ensure compliance with delivery requirements such as window times, access limitations, and special handling.
• Collaboration and Communication: Ability to effectively communicate with internal teams ranging from lumpers to managers. Effectively and appropriately communicate via e-mail, phone, or Teams with client representatives. Escalate issues affecting deliveries or shipments promptly and professionally. Use solid judgment to advise and collaborate with internal teams when requests may cause chargebacks for either the client or Ryder.
• System Utilization: Operate Warehouse Management Systems (WMS) and Transportation Management Systems (TMS). Utilize Excel and other tools provided to assist in prioritizing workload.
• Compliance and Safety: Adhere to company policies and safety standards. Report safety concerns or violations as needed.

Additional Responsibilities

• Performs other duties as required

Skills and Abilities

• Strong attention to detail when managing shipments and documentation., Required
• Efficient in prioritizing tasks and adapting to changing demands or issues in real time., Required
• Strong verbal and written communication skills Clear, professional communication with internal teams and external partners., Required
• Ability to collaborate with teammates, customers and carriers, Required
• Ability to learn and use Warehouse and Transportation Management Systems (WMS/TMS)., Required
• Strong customer service orientation to support on-time and accurate deliveries., Required
• Quick thinker under pressure with a proactive approach to resolving issues., Required
• Comfortable working in a dynamic environment where priorities shift based on volume and delivery urgency, Required
• Proactive approach on what is controllable and anticipates noncontrollable scenarios, Required
• Pride in the work you perform, Required

Qualifications

• H.S. Diploma/GED, Required
• 2 years or more in Warehouse/Transportation, Preferred
• 0 to 1 year in Multi-client warehouse environment, Preferred
• MS Office Beginner, Required

Travel
None

DOT Regulated
No

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Apply Here With Ryder Today

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