Community Care Assistant

General Summary: The Community Care Assistant responsibilities will be to contact prospective patients via telephone from information collected from Marketing events, while also assisting with targeted campaigns with patients. This position will also assist with identifying patients in need of benefit review, plan changes, and PCP changes by directing to the sales team to schedule for CHA team.  The Community Care Assistant is responsible for answering incoming calls and making outbound calls to and from Managed Care enrollment prospects, patients, families, and other callers for all Gonzaba Medical Group (GMG) clinics.

Supervisory Responsibilities: This position has no supervisory responsibilities.

1. Duties:    Performs by making outbound calls from leads gathered by Marketing engagements.
2. Accepts inbound calls from prospects and/or patients regarding Medicare and/or Medicare Advantage plans.
3. Responsible for making outbound calls related to Retention efforts for our Marketing department.
4. Answers inbound and performs outbound calls promptly in a courteous, professional, and mature manner.
5. Represents a positive image of GMG, providing exemplary customer service.
6. Communicate daily with Community Care Connect Manager.   
7. Able to work efficiently over the phone and is comfortable under pressure.
8. Represents a positive image of GMG, providing exemplary customer service.
9. Detail-oriented mindset, capable of maintaining accuracy and consistency in evaluations.
10. Other duties as assigned.

Education and Training:  High School Diploma or equivalent.

Experience:  Experience in a call center, operator, and/or multi-line receptionist with a minimum of one-year experience preferred.

Other Requirements:  Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Work Environment:  Depending on the area assigned, this will be in a call center or office setting in a non-clinical environment. 

Mental / Physical Requirements:  Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 10 lbs. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.

Additional Information:  Gonzaba Medical Group is seeking team members who:

• Contribute as A-Players
• Demonstrate the 4 E’s: Edge, Execute, Energy, and Energizer
• Demonstrate a strong work ethic
• Commit to the culture and core values of Gonzaba Medical Group