Loan Servicing Representative

Job Summary:
We are seeking a detail-oriented Loan Servicing Representative with expertise in loan processing and documentation. This role is responsible for accurately boarding and maintaining loans, reviewing and validating supporting documentation. The ideal candidate will have strong organizational skills, a keen eye for accuracy, and a solid understanding of loan servicing operations.

Key Responsibilities:
• Loan Boarding: Upload and board new and renewed loans from various origination systems into the core banking system.
• Loan Review: Verify accuracy of input for newly boarded loans, ensuring data integrity and compliance with policy.
• Letters of Credit: Maintain and monitor letters of credit, including tracking fees and completing required reporting.
• Account Maintenance: Perform updates, adjustments, and corrections to loan accounts as needed.
• Documentation Review: Review and validate supporting loan documents (e.g., commercial mortgage commitment letters, appraisals, title insurance, loan approvals).
• Lien Perfection: Confirm proper lien setup and internal control number assignment, ensuring accurate loan system input.
• General Ledger Review: Reconcile and review GL reports related to loan activity for accuracy.
• Problem Resolution: Research and resolve issues or discrepancies related to loan setup, payments, and documentation.
• Operational Support: Provide clerical and operational support as needed; cover for departmental personnel during absences.
• Payment Processing: Post loan payments, advances, and disbursements; monitor for accuracy and timeliness.
• Exception Tracking: Identify and resolve missing or deficient documentation; maintain exception reports.
• Audit & Examination Support: Assist with internal and external audits by providing requested documentation and explanations.
Knowledge/Skills:
• High School diploma or equivalent GED
• Effective communication skills both written and verbal
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy in document handling and review.
• Organization and ability to handle many tasks while meeting deadlines
• To review general loan department procedures, processing of loan documents, and an understanding of compliance/legal regulatory requirements

Working Conditions:
Long periods of sitting and standing

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.