Risk Based Quality Senior Specialist

Job Description:

Penn Mutual is seeking a Risk-Based Quality Senior Specialist to join our team!
In this role, you’ll conduct in-depth reviews of operational transactions, processes, and documentation to ensure alignment with quality standards. You’ll also lead and coordinate complex risk-based quality reviews, partnering closely with operational leaders to identify opportunities for improvement and drive meaningful change.

As a subject matter expert in risk-based quality practices, life and annuity insurance, and data analytics, you’ll play a key role in shaping our quality strategy. Your ability to collaborate across functions and work independently will help foster a strong culture of quality throughout the organization.

Essential Functions

• Execute risk-based quality reviews in accordance with established methodologies and sampling strategies.
• Document quality review results, identify errors, and assess potential risk impacts with the ability to research, analyze and interpret areas of concern/risk from an end-to-end operational perspective.
• Analyze root causes of errors and trends to provide and document actionable insights and partner with organizational teams to influence quality improvement.
• Prepare and present review results to leadership, highlighting risks, recommending improvements and participating in quality results dialogue with leaders.
• Recommend and participate in reporting enhancements demonstrating the ability to think through outcomes and implementation.
• Provide support during the risk assessment process to identify potential quality risks throughout the product lifecycle.
• Contribute to and lead initiatives to the evolution of Risk-Based Quality methodology, tools, and best practices.
• Actively participate in training sessions, quality program initiatives, process improvements, cross-departmental projects, and stay informed on Company policies, procedures, and regulatory requirements.
• Lead the development of quality review and monitoring forms, standards, and measures for existing and future business needs.
• Collaborate with the business/functional units to ensure understanding of quality standards and risk mitigation practices.
• Serve as a subject matter expertise and resource for less experienced team members and provide informal mentoring.

Knowledge, Skills and Abilities

• Excellent attention to detail, accuracy, and analytical skills.
• Strong facilitation and consultative skills with proven ability to influence leaders and drive change.
• Demonstrated ability to work independently with minimal oversight and manage multiple priorities.
• Excellent analytical and problem-solving capabilities with the ability to interpret complex data to organize, document and communicate information effectively.
• Excellent interpersonal, written, and verbal communication skills.
• Strong proficiency in Microsoft Office, particularly PowerPoint, Word, and Excel (pivot tables, formulas, and reporting tools) and adaptable to learning and leveraging new tools.
• Strong work-ethic and high degree of initiative with the ability to self-direct and prioritize work effectively.
• In-depth understanding of quality assurance/control principles.
• In-depth understanding of operational processes related to financial services industry and knowledge of Penn Mutual products, processes, and systems a plus.
• Highly motivated team player with the ability to work with others in a collaborative team environment.
• Proven ability to consistently manage multiple projects with the ability to set and meet timeframes.

Education and Experience

• H.S. Diploma or equivalent required
• Bachelor's Degree preferred
•  5–7 Years related work experience in risk-based quality and/or risk roles
• Related work experience in the financial services industry
• Experience leading cross-functional projects, process improvements, or training/mentoring initiatives

Base Salary Range: $90,000 - $105,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit