Facility Services SPEC 2, FACILITIES OPS

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.


The Facilities Operations Specialist II position exists to be essential in work order system administration tier 1 issue response and plays a key role in safety management. The right fit in this position is someone who understands how building systems work, understands the big picture as well as the details, and is ready to embrace both the relational and technology challenges. The Facilities Administration Specialist II has a mastery of a work order systems, process flow, prioritization, and can easily navigate the technical aspects of building system controls. Requires general supervision and refers questionable matters to supervisor.

Essential Duties/Responsibilities

Work Order and Service Administration:
Liaison for task and project needs of the ministry, tenants, and Facilities staff.

Administrator of the work order system for communication, tracking, and metrics to ensure all work is complete to satisfaction and in a timely manner.

Implements communication and safety protocols in cooperation with fire warden and other safety programs.

Gathers requirements for all ministry and tenant work requests from tasks to projects.

Ensures requirements are communicated clearly to management, technicians, and/or contractors to ensure accurate completion of projects.

Punch-list staff and tenant work requests ensuring that the ministry and tenants receive a quality product.

Helps Build and maintain safety, inspection, and preventative maintenance calendars in work order system and Outlook. Communicates timelines, results, and recommendations to appropriate leadership.

Partners with leadership on work order prioritization to improve customer service and team efficiency.

Uses work order system to manage inventory, assets, reorder points, and track spending costs by building and tenant.
Tracks fixed assets, equipment maintenance schedules, and recommends repair/replacement schedules for clear actionable reporting and decision making.

Builds a staff network across the ministry and all tenants who are trained in the work order system. Helps Ensure maintenance needs are completed in a timely manner and captured in the work order system.

Assist in the ongoing review cycle of all contractors to support management. Ensures quality contractors and contracts for all trades.

Actively pursues a partnership with the purchasing team to ensure ministry policies are followed while ensuring that the contractor and work accomplished represent the required performance and quality.

Is responsible for submitting purchase requisitions and help maintain an organized file of vendor quotes and contracts.

Presents scope and work requirements to Facilities Manager and/or supervisor. Ensures that all completed work is in accordance with the scope and work requirements prior to paying contractors.
Participates with Security on accurate campus key inventory and map while ensuring that the work order key distribution tables are up to date

AutoCAD & Building Drawings:
Reads, interprets, and assesses requirements and guidance in engineering drawings. Responsible for design of minor ministry change requests, systems, furniture planning, and safety and occupancy planning.

Inspections:
Participates in inspections related to safety systems, certifications, and permits.

Space Planning:
Analyzes and develops space plans with a full understanding of facilities and ministry goals. Builds clear and actionable requirements with area owners, working with reasonable boundaries that ensure success and manageability with existing resources.

Safety & Risk:
Evaluates employee ergonomic needs and assures that workstation adjustments are made to address those needs. Assures code compliance for ADA, Fire/Safety and Regional Building Department on all internal construction projects, staff relocations, and installations.

Manager of People:
Selects, develops, motivates, supervises, and evaluates staff. Directs day-to-day activities of work group, establishing priorities, resolving issues, communicating timelines, and providing resources required for successful completion of work. Solves day-to-day work area and "people" problems.

Tenant / Property Management:
Backup contact for all on-site tenants for any service needs or contract questions. Helps generate regular tenant informational emails as well as communicating any campus or building related news.

Level 1 Service Response:
Is responsible for level