Facility Services Operator

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Georgia World Congress Center Authority (GWCCA) is a hub of culture and experiences. As a family of brands, The Authority is the parent company of Georgia World Congress Center, Centennial Olympic Park, Mercedes-Benz Stadium, Signia by Hilton Atlanta, and Savannah Convention Center. As a team member at The Authority, you understand that we are more than a venue; we’re a world stage for connection, innovation, and celebration.

POSITION SUMMARY

The Authority is currently recruiting a part-time Facility Operator to join Georgia World Congress Center. The Facility Operator is primarily responsible for receiving and routing calls, logging campus maintenance incidents and inquiries, prioritizing and dispatching work orders, communicating and interacting with internal and external customers while providing exceptional and professional phone services.  

ESSENTIAL DUTIES and RESPONSIBILITIES

• Operate computer-based software, telephone, two-way radios, and radio base station equipment
• Receive, log and dispatch work order calls promptly and effectively through the Campus Operations hotline.
• Perform as a point of information to the general public if/as needed 
• Maintain an organized and productive workflow in accordance with departmental standard, and ensure the maximum efficiency is realized 
• Create documents, presentations, reports, and other written communication using a variety of software systems and technology  
• Project a professional image to represent the philosophy of the Georgia World Congress Center with emphasis on provided the highest level of customer services as deemed acceptable 
• Must be willing and flexible to work irregular hours including weekends, holidays, nights  
• Perform such other duties, functions, special projects and responsibilities as assigned
• Files documents into appropriate employee files.
• Assists or prepares correspondence as requested.
• Processes mail.
• Performs additional duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

• High degree of integrity and compliance
• Ability to build and maintain customer focused relationships with internal and external customers; seeks to understand the caller’s needs and provide timely response and assistance 
• Self-awareness; ability to assess, weigh and manage risk in the face of uncertainty
• Ability to communicate effectively and to handle multiple tasks simultaneously. 
• Understand computers and utilize technology to improve work processes 
• Ability to use office software to create, format and edit documents and presentations 
• Ability to clearly understand and identify the customer in all business-related interactions both internally and externally 
• Must demonstrate concern and take responsibility for customer inquiries 
• Must be able to recognize and communicate options available to offe