Facilities Operations Control Representative

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Working hours: Flex Schedule 

Weekends: OFF

The department of Facilities has an exciting opportunity for a Full Time Facilities Operations Controls Representative at UHealth. The Facilities Operations Controls Representative performs routine daily operations of the Facilities Management department, including but not limited to work order management, customer service, vendor management and processing, quality assurance, and emergency management, with emphasis on providing high quality service. This position requires extensive customer service skills, pleasant phone demeanor, and ability to multi-task and prioritizes issues, good conflict resolution skills, strong technical skills, and the ability to work with a team and independently.

The Facilities Operations Controls Representative must use Work order management system (CMMS) and Microsoft Office systems to enter and analyze data. Must schedule and dispatch work using a two-way radio system, must update, process and distribute shutdown notices, must process various reports, prepare and distribute regular and ad hoc reports, and perform other tasks as necessary to maintain the smooth operation of the department. The Facilities Operations Controls Representative is also responsible for responding to escalated customer issues relating to service performance, preparing and maintaining technician time keeping, responding to customer requests and performing other duties as assigned.

• Answer phone calls greeting students, faculty and staff and addressing and resolving facilities issues through appropriate channels.

• Ensures that University administration is appropriately advised regarding special issues, utility disruptions and emergencies.

• Monitor alarm systems such as energy, fire, security, and lift station to mitigate interruptions to University operations and life-safety issues. Work with Energy and Fire Safety shops to ensure alarms received through electronic monitoring system have clear messages and accurate location data. Respond to emergencies and involve mangers, mechanics, and contractors as needed.

• Monitor overall status of work in progress within the customer & data services area as well as the overall status of work within the trades and zones. Follow up on work in progress (general; respond to inquiries from departments; discuss appropriate response to contractor sub-performance with managers).

• Prepare & distribute holiday schedules for Facilities Management and coordinate appropriate levels of coverage for business continuity.

• Position is essential personnel. Must be able to perform shift work, to respond to after hour’s emergency call-in, to work with other crafts and work in environments out of normal duties as needed.

• Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails.

• Serves as an integral member of the university’s plan for disaster preparation and recovery.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• High School diploma or equivalent

• Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of MS Office Suite (Word, Excel, PowerPoint)

• Skills in assessing, organizing, prioritizing multiple-tasks, project. Strong skill in written and verbal communication.

• Knowledge of databases and their functionality. Preferred knowledge of work order management system.

• Ability to communicate with all levels of employees; customer-oriented.

• Always act with integrity.

• Be accountable for all aspects of their role and continuously improve.

• Be friendly, positive, helpful and team oriented; show respect for all team members and University community; be willing to learn new skills to help the department, division and University, the team and self-development.

Any relevant education, certifications and/or work exper