Facilities Manager

Job Description:

POSITION SUMMARY: 

The Facilities Manager is responsible for overseeing all aspects of facilities maintenance and repair across their designated restaurant territory.  This role ensures uninterrupted operations by managing vendor relationships, budgets, compliance with codes and regulations, and urgent facility needs.  

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family: Work together to make everyone feel at home, and we step up when someone needs help

• Collaborate with GMs and Operations to provide coaching and training sessions on facility maintenance practices
• Partner with Risk Management to ensure restaurant safety for guests and team members
• Engage in vendor partnerships, ensuring timely, quality, and cost-effective service including a minimum of two documented formal vendor business reviews annually
• Coach vendor partners to ensure they are focused on performing at the highest level, with an emphasis on measurement by Service Channel vendor scorecard

Greatness: We’re obsessed with being the best and work hard to continuously improve.  Our greatness is rooted in Quality, Service, Attitude and Cleanliness

• Lead planning, verification, and management of facility repairs and preventative maintenance for up to 75 restaurants
• Manage bundled work order (W/O) programs and capital repair projects, including minor remodels
• Oversee holiday cooler event execution
• Prepare and manage annual budgets and business case analysis for invoices above pre-set thresholds
• Conduct at least one formal site audit per year, confirmed through the Work Order Platform
• Annually review sites for capital improvement need

Energy: We move with urgency and passion, while maintaining attention to detail

• Maintain 24/7 availability to address emergencies impacting restaurant operations
• Respond to after-hours urgent needs, including all assigned New Restaurant Openings (NROs)
• Ensure compliance with all relevant laws and codes to prevent disruptions
• Utilize Service Channel and Energy Management Systems for repair tracking and proactive maintenance
• Work across multiple time zones when necessary to support operations

Fun: We entertain our guests, we connect authentically, and we make each other smile

• Inspire cross-functional collaboration and vendor partnerships through engaging quarterly business reviews
• Represent Portillo’s in industry organizations such as RFMA, with CRFP certification preferred
• Other duties as assigned

ORGANIZATION RELATIONSHIPS

Reports to: Director of Facilities
Collaborates with: Facilities team, Operations leadership, Procurement, Risk Management, vendors, external contractors, and cross-functional departments

QUALIFICATIONS

Educational Level/Certifications

• High school diploma or equivalent required
• Trade certification or technical school training preferred
• Valid driver's license required
• 30-hour OSHA certification is a plus
• RFMA CRFP certification (or willingness to train toward it)

Work Experience, Qualifications, Knowledge, Skills, Abilities

• Minimum 4 years of facilities maintenance experience, with at least 1–2 years in the restaurant or hospitality industry
• Experience managing capital projects, vendor negotiations, and emergency response
• Strong knowledge of building codes, compliance, and facility systems
• Skilled in using facility platforms such as Service Channel and Energy Management Systems
• Strong interpersonal and communication skills; ability to lead remote teams

Travel Requirement

• Travel up to 50%, including overnight stays, as needed for site visits, audits, and team support

Hot dog! The pay range for this role is $90,000 - $110,000 yearly. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.  

This position is also served with: 

• Participation in a discretionary bonus program based on company and individual performance, among other ingredients 

• A monthly technology reimbursement 

• Quarterly Portillo’s gift cards