Facilities Dispatcher - On-Call

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$33.85 - $41.51 Hourly

Department:

Department of County Assets (DCA)

Job Type:

On-Call

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

February 28, 2025

The Opportunity:

This Work Matters…

Are you committed to providing great customer service even as you manage multiple tasks at the same time? Does your experience include scheduling and prioritizing work assignments in a fast-paced environment? Do you enjoy solving problems for unique or new situations and learning about building systems in the process?  

Multnomah County's Facilities and Property Management (FPM) is seeking an On Call Facilities Dispatcher to join our team. The Dispatch Unit is a 24/7/365 operation. 

In addition to the hourly rate of pay, On-Call employees will receive a differential of $1.50 in lieu of benefits and be paid at time-and-a-half rate for all hours worked on New Year’s Day, MLK Holiday, Juneteenth Holiday, 4th of July, Labor Day, Thanksgiving, and Christmas Day.

Applicants must be willing and able to work a variety of shifts, including weekends and holidays. You may be scheduled in advance or on short notice, similar to substitute teaching. The number of hours you work will vary and shifts may be continuous

Our Commitment to Safety, Trust and Belonging

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

As a Dispatcher you will: 

• Receive and prioritize all FPM related phone calls, radio calls, written or intranet generated maintenance requests concerning problems in County owned/leased buildings and report information such as nature of problem, location and other necessary information.

• Establish initial prioritization and scheduling by ascertaining the severity of the call to coordinate work schedules for vendors and trades. 

• Communicate with trades, Property Managers, Project Managers, and contractors via email; Google documents, calendars and spreadsheets; and phone calls and text messages for scheduled and/or emergency work assignments.

• Determine types or amounts of equipment, materials or personnel required according to work order specifications; write equipment and building maintenance plans.

• Monitor trades personnel locations and activities to coordinate services and schedules and to ensure timely and efficient service delivery.

• Generate, review, and track computer-based (Tririga) work orders to track work from initial receipt to closure to ensure completion and accurate historical recording.

• Monitor and respond to a high volume of phone calls and electronic maintenance service requests

• Provide counter-service to all internal clients

• Prepare daily/weekly/monthly work schedules for assigned trades and coordinate schedules and events using Google documents and calendars.

• Operate two-way GPS radio and tracking system, computers and other equipment; perform miscellaneous clerical tasks such as creating forms, filing, and compiling data.

• Support tracking of assets, inventory, and processing of background checks.

Operationally Essential Position: Employees who have been designated as operationally essential (“Essential”) are required to report for duty regardless of facility closure or curtailment of some or all County operations.