Facilities Assistant

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America.

Job Description Summary:

The Facilities Assistant ensures a well-maintained and efficient office environment through strong organizational, technical, and customer service skills. Responsibilities include front desk support, facility coordination, workspace upkeep, and enforcing security protocols. This role also involves placing daily lunch orders, coordinating with vendors, and assisting with office events. Technical proficiency is essential for managing service requests and maintaining facility systems, while excellent customer service ensures a welcoming experience for employees, visitors, and vendors.

Job Description:

*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned

Position Responsibilities and Duties:

Front Desk Duties:

• Serve as the first point of contact for employees, visitors, and vendors, providing a welcoming and professional environment.

• Answer and direct phone calls, voicemails, emails, and inquiries to the appropriate personnel.

• Manage visitor check-ins, issue visitor badges, and maintain security protocols.

• Schedule conference rooms and manage bookings for all facilities.

• Maintain a tidy and organized front desk area.

• Perform the morning checklist, ensuring all areas are safe, clean, and ready for use.

• Perform end-of-day checks, including shutting down equipment, securing doors, and ensuring the building is locked.

• Address any urgent facility issues that arise during opening or closing procedures.

• Serve as a point of contact for new hires during their onboarding process, addressing facilities-related inquiries and requests.

• Assist in scheduling and coordinating office spaces, including conference rooms, team rooms, and hotel desks.

• Establish, maintain, and update files and/or records in Facilities Teams folders.

• Uphold office standards as set forth by the Facilities Team.

• Receive and sort incoming USPS mail, ensuring it is distributed to the appropriate departments or individuals.

• Receive and distribute incoming Packages (FedEx, UPS, etc.)

• Ensure proper documentation and labeling for all outgoing packages and correspondence.

Office Coordination Assistance:

• Assist and work with the Senior Facilities specialist and Office Manager in Placing daily lunch orders. This includes coordinating with Vendors for ordering, delivery, and cleaning up, posting menus, and tracking the budget.

• Assist and work with the Senior Facilities Specialist and Office Manager in coordinating office events such as all company meetings, employee visits, and meetings, and ordering food, drinks, and additional seating as needed.

Office Cleanliness Monitoring:

• Regularly inspect all areas of the office to ensure cleanliness and organization.

• Address/clean any identified areas that require attention.

• Keep common areas, restrooms, and kitchens stocked with necessary supplies, including beverages, fruit, snacks, and kegs.

• To maintain a professional workspace, address spills, clutter, and cleanliness concerns promptly.

• Report recurring cleanliness issues to the Facilities Manager for resolution.

Fresh Service Ticket Management:

• Monitor and respond to employees and facility managers submitting fresh service tickets for facilities-related requests.

• Track, prioritize, and resolve tickets promptly, ensuring clear communication with requesters.

• Collaborate with the Facilities Manager and external vendors to address complex tickets or issues.

Strict Security Entrance Policy:

• Enforce a strict security entrance policy, ensuring all employees, visitors, and vendors are properly authenticated before accessing the premises.

• Monitor access points to prevent unauthor