Program Director, Adult Residential

Program Director, Adult Residential (Excelsior House)

This is an on-site position based in Inglewood, CA with the opportunity to be hybrid after the first 6-months of employment. 

The pay range for this role is $96,477 - $110,950 annually, plus a $6,000 annual stipend.

$5,000 sign-on bonus for external candidates.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. 

Summary

As the Residential Program Director, you will lead and manage the Crisis Residential Treatment program, ensuring full compliance with agency standards, contracts, policies, and procedures. You will oversee daily operations, provide strategic direction, and implement best practices to maintain high-quality care. Your role includes supervising staff, monitoring program effectiveness, and ensuring adherence to all regulatory guidelines. By fostering a supportive and structured environment, you will enhance service delivery and promote positive outcomes for clients. Through strong leadership and collaboration, you will drive program success and uphold the organization’s mission.

 

Primary Duties

Program Leadership

• Develops realistic and measurable objectives for program.
• Provides leadership to program staff ensuring that the client services meet or exceed contractual performance goals; ensures delivery of services in accordance with contracted guidelines and Didi Hirsch philosophies.
• Forms a highly effective team to accomplish the program goals of Crisis Residential Treatment Expansion and Training.

Management Duties

• Performs managerial duties to include interviewing applicants; performance reviews; recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within substance abuse services.
• Identifies staff training needs and ensures development and implementation of programs that address needs; participates in delivering training sessions to meet the needs of staff related to clinical/program needs.
• Coaches staff in the development of their work plans, their assigned duties, responsibilities, and scope of authority.
• Provides administrative support to program staff through collaboration with Quality Innovation and Quality Assurance team.
• Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.
• Interfaces with related community agencies and attends DMH meetings. 

Program Quality, Compliance and Reporting

• Measures progress against plans and stated goals as it applies to program documentation.
• Reviews chart documentation and status reports prepared by program staff to ensure all legal, contractual, and revenue-generating reports meet or exceed required Agency and applicable regulatory agencies’ standards.
• Gains expertise in county Electronic Health Record and agency record keeping process.
• Ensures all administrative documentation is accurate and submitted within the established timeframe; gathers and analyzes information and prepares routine reports including those used to assess performance.

Financial Duties

• Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing quality assurance program supplies.
• Assists Division Director in the development of program budget and ensures expenditures comply with approved budgets; monitors and evaluates budget issues and recommends corrective action.

Supervisory Responsibility

• The employee in this position has managerial responsibility for professional and