Club Lounge Agent

Club Lounge Agent

• Beautiful location on the Elizabeth Quay waterfront
• 5 minutes walk from Elizabeth Quay station and close to public transport
• Free Employee Duty Meals
• Free breakfast cereal, coffee and tea throughout the day
• Discounts on hotel rooms and food and beverage with Marriott Internationally
• Discounts on retail venues around the location
• Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
• Recognition and wellbeing programs
• Training and Career Development opportunities within an international brand
• Employee activities and celebrations throughout the year

About the Role

Duties

Club Lounge

• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools. 
• Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. 
• Wash dishes and serving utensils as needed. 
• Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. 
• Document pertinent information in department logbook. 
• Forecast additional meal requirements and communicate special requests to the kitchen. 

Guest Service

• Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
• Process all guest check-ins by confirming reservations, and issuing and activating room keys.
• Coordinate with Housekeeping to track readiness of rooms for check-in. 
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Process all payment types such as room charges, cash, checks, debit, or credit.

Service Experience

• Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. 
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Concierge

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

 

Skills & Experience

• Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
• I’m Alert Food Safety Certification (from City of Perth) 
• Experience working in customer service role preferable
• Passion for customer service
• Unrestricted working rights for Australia

 

Only shortlisted candidates will be contacted to go through our selection process.  

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.