Clinical Applications Engineer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Clinical Applications Engineer (CAE) reports to the Manager of Clinical Applications Engineering. The CAE plays a critical role in the early adoption of new technology, expanding access to robotic minimally invasive care. This individual will be primarily focused on building and supporting early users through their system learning curve and provide technical expertise on the system as applicable during clinical procedures. They will play a crucial role in transitioning users from their initial training to proficiency with the system and its use.  They will also be responsible for providing guidance and perspective to design engineering about system usage nuances within the market they serve. 

Essential Job Duties

• Provide procedural support to new robotic system sites to promote safety and effective progression.
• Collaborate with US Clinical Applications Engineering to support new users through their early learning curve.
• Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive’s equipment during clinical procedures.
• Identify key areas of concerns for clinical users for procedure adoption and collaborate with training and development partners to evaluate and address them.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the US Clinical Applications Engineering team as well as the development teams.
• Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.

Qualifications

Required Skills and Experience

• Minimum education: Bachelor’s degree in biomedical engineering or in healthcare-based field
• A minimum of 2 years of technical or clinical experience in healthcare
• Good level of both English and Korean language proficiency, spoken and written.
• Ability to travel up to 60%. Majority of travel to be focused in Asia Pacific markets, with a strong focus in Korea in first two years of role and potential to travel to additional Asia Pacific markets, including but not limited to Hong Kong. Occasional travel to the US. Located near a major airline hub, and ability to work nights and weekends as needed.
• Experience navigating hospitals and supporting procedures required
• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
• Problem solver who can maintain composure and think critically in high pressure environments
• Highly collaborative and works well in a remote team environment
• Effective communication skills including oral, written and interpersonal.  Strong situational awareness
• Experience working with highly complex technical systems and/or working in a critical patient care setting with physicians and support staff
• Ability to process large amounts of data and translate information into actionab