Your new role 

The Middle Office Change Manager is a client facing role within the Global Change Management team. Person will be responsible for directly liaising with both our leading external clients and internal business teams to co-ordinate, support and manage the delivery of changes for the client including the production of the impact assessment and the tracking of the delivery. Role accordingly includes a mix of ‘business analysis’ and ‘project management’. 

Your new role

As Middle Office Change Manager you will be responsible for: 

• Receiving client change requests and providing initial analysis; 

• Proactively communicating and collaborating with SMEs to understand requirements, scope and acceptance criteria; 

• Coordinating impact assessment analysis to meet change process timelines and success factors criteria; 

• Obtaining appropriate internal and client sign-off; 

• Documenting and releasing impact assessment analysis of the change request to the client; 

• Reporting progress to direct manager and the client, on regular and ad hoc; developing project tasks list, logs, etc. 

• Ensuring change requests are monitored and tracked through to implementation; following up on solution including technical deployment and testing phases and status; 

• Escalating risks and issues to direct manager; 

• Maintaining continuous communication with a client about change requests status; 

• Taking ownership and initiative, ensuring accuracy and quality in all deliverables; 

• Driving continuous improvement initiatives aimed to optimize the process. 

What we value

These skills will help you succeed in this role:

• Middle Office technical knowledge/experience is a must

• Strong analytical and proven project management skills

• Excellent organizational, planning and co-ordination skills  

• Proven communication skills, enabling effective collaboration within the global team, business personnel across all impacted State Street units globally and client organization; 

• Ability to influence and work collaboratively across multiple teams and stakeholders on all levels of the organization, including senior management; 

• Ability to challenge status quo and the information being provided by SMEs and management; acting as change management first line of defense; 

• Ability to compile and produce detailed reports, task lists and minutes, identifying key risk areas and highlighting progress of projects; 

• Ability to prioritize work under pressure compared to tight deadlines; 

• Ability to construct effective and concise updates for clients and management regarding what could be complex content; 

• Ability to fully analyze and evaluate several potential alternatives to a given challenge and present the results to the appropriate stakeholders to enable a decision on the optimal solution. 

Education & Preferred Qualifications 

• At least 5 years of relevant working experience, including project management or change management, prior middle office experience required; 

• Knowledge and understanding of financial products and various markets requirements; 

• Excellent English verbal and written communication skills; 

• Ability to explain technical topics; 

• Advanced PC skills including MS Office: (Excel, Word, Power Point, Outlook, Access); 

• Business analysis experience in plus; 

• Understanding of State Street middle office operations.

What we offer

• Permanent contract of employment from day one

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

• Gold medical package for employees and their families (partner and children)

• Premium life insurance package and private pension plan

• Employee savings plan

• Cafeteria benefits system: Multisport Card

• Wide range of soft skills training, technical workshops, language classes and development programs

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

• Variety of well-being programs

• Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward t