Physical Security – IT Support Technician 2 (Non-Permanent)
State of WashingtonAbout the role
Posting number: 26DOT-HQ-05598n
Department: Dept. of Transportation
Division: Headquarters
Job classification: IT SUPPORT TECHNICIAN 2
Posting type: Open & Promotional
Categories: IT and Computers
Summary
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a non-permanent IT Support Technician 2 to join the Washington State Ferries (WSF) Technology Services Division (TSD) Operations Technology Team. In this role, you will provide frontline technical support for the physical security technology that supports ferry terminals, vessels, and administrative offices, including cameras, access control systems, and related equipment. You will assist with installing, maintaining, troubleshooting, and replacing critical technology while helping ensure secure, reliable, and compliant IT services that support safe and dependable ferry operations in a 24/7 environment. Our top candidate is a collaborative problem solver with strong technical troubleshooting skills, excellent customer service, and a commitment to maintaining secure and reliable technology solutions.
What to Expect
This position performs fieldwork that may occur in active traffic areas, aboard operating ferries, and within shipyard environments. These settings may involve exposure to moving vehicles, heavy equipment, confined spaces, and other maritime or industrial hazards, requiring adherence to established safety protocols and use of personal protective
equipment.
Among the varied range of responsibilities held within this role, the Physical Security Support Technician will:
- Respond to and resolve Tier 1 and routine Tier 2 support requests escalated from the Service Desk (Remedy/Helix) using established procedures and guidance from senior staff.
- Provide remote and on-site operational support for physical security technologies and related field equipment used at ferry terminals, vessels, and administrative facilities.
- Install, replace, configure, and test field-deployed physical security hardware using approved standards, checklists, and documented procedures.
- Perform routine troubleshooting and break/fix support for physical security devices and associated software applications and escalates unresolved or complex issues to senior technical staff or vendors as appropriate.
- Update device settings and approved configurations, such as usernames, passwords, firmware, and network connectivity settings, following established change and security procedures.
- Assist with monitoring system alerts, device status, and operational issues and reports identified problems to appropriate technical resources.
- Coordinate with vendors and internal support teams regarding hardware replacement, warranty support, equipment repairs, and service requests.
- Document issues, troubleshooting steps, corrective actions, and resolutions within designated service management systems to support operational continuity and knowledge sharing.
- Provide basic end-user assistance and operational guidance related to physical security systems and associated technologies.
- Travel to ferry terminals, vessels, and other work sites to perform field support, installation, and troubleshooting activities.
Qualifications
To be considered for this opportunity, the following competencies are required:
- Technical Support & End-User Technology: Experience using and supporting computer hardware and software. Demonstrated ability to configure, troubleshoot, and maintain common computer hardware, software, mobile devices, peripherals, and related technology using established procedures.
- Technology Installation & Equipment Maintenance: Experience working with IT or low-voltage equipment such as desktop computers, mobile devices or similar technology.
- Technical Troubleshooting & Problem Solving: Ability to perform basic installation and setup tasks, including connecting eq
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s